KELLY HART
Atlanta,GA
Summary
Customer Support and Call Center Specialist with extensive experience in high-volume customer service, technical troubleshooting, and CRM systems. Adept at handling phone, email, and chat support, managing customer accounts, processing orders and reservations, and resolving customer inquiries efficiently and professionally. Strong background in retail, hospitality, e-commerce, and financial services, ensuring exceptional customer experiences through clear communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Tax & Business Consultant
02.2023 - Current
- Handle customer inquiries via phone and email, providing clear guidance on tax-related questions
- Troubleshoot customer concerns with tax processing, deductions, and compliance
- Maintain detailed and accurate client records, ensuring proper data entry and transaction accuracy
Bookkeeper & Client Consultant
J.K. Boatwright & Co., P.C.
LaGrange, GA
08.2021 - 02.2023
- Served as the primary customer support representative, managing financial inquiries via phone and email
- Handled client account issues, processed high-volume transactions, and assisted with payroll records
- Ensured accurate financial reporting by maintaining customer databases and bookkeeping systems
Retail Store Manager | Customer Service & Administration
CRLG Enterprise
LaGrange, GA
08.2018 - 08.2021
- Managed high-volume customer interactions across phone, email, and in-person channels
- Processed customer orders, returns, and account updates, ensuring seamless transaction handling
- Provided technical support for website navigation, online orders, and product inquiries
Nonprofit Manager
Atout Jeune
, France
04.2018 - 07.2018
- Company Overview: Nonprofit organization in France
- Provided phone and email support to donors, stakeholders, and volunteers
- Managed fundraising operations, including donor outreach, financial tracking, and event planning
- Developed stakeholder communication strategies, strengthening relationships with partners
- Nonprofit organization in France
Front Desk & Customer Service
Taqueria Tsunami
02.2017 - 04.2018
- Managed phone-based reservations, online orders, and general customer inquiries
- Provided front-line customer service, resolving complaints professionally and ensuring high satisfaction
- Processed transactions with accuracy, maintained order records and assisted with team coordination
Education
Associate's - Accounting
Gwinnett Technical College
01.2019
Bachelor's - Computer Science
University of the People
02.2025
Skills
- Call Center & Customer Support
- Conflict Resolution & Customer Retention
- CRM & Ticketing Systems
- Technical Troubleshooting & Product Support
- Data Entry & Fast Typing
- Multitasking & Time Management
- E-commerce & Retail Customer Service
- Financial & Account Management Support
- Order Processing & Reservations
- Payroll & Financial Software
- E-commerce & Order Processing
- Microsoft Office Suite
- Typing Speed
Timeline
Tax & Business Consultant
02.2023 - Current
Bookkeeper & Client Consultant
J.K. Boatwright & Co., P.C.
08.2021 - 02.2023
Retail Store Manager | Customer Service & Administration
CRLG Enterprise
08.2018 - 08.2021
Nonprofit Manager
Atout Jeune
04.2018 - 07.2018
Front Desk & Customer Service
Taqueria Tsunami
02.2017 - 04.2018
Associate's - Accounting
Gwinnett Technical College
Bachelor's - Computer Science
University of the People
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