Kennedy Rivette

(40 hours per week / Full Time)

• Work collaboratively in a multidisciplinary pain management team which includes several psychologists, pharmacists, nurse practitioners, both registered/licensed practical nurses, physical therapists, and doctors of chiropractic who all specialize in pain management at both Saginaw and Traverse City locations.
• Ensure optimal utilization numbers by effectively managing appointment schedules for 10 providers, maintaining adequate staffing levels, and maximizing number of scheduled Veterans.
• Schedule/reschedule Veteran appointments/consults while multitasking and working in fast paced clinic.
• Ensure all paperwork is fully filled out by each Veteran and verifying whether or not they have additional insurance coverage and updating information in our system
• Answer phone calls, view alerts, and messages within a timely manner
• Keep our clinic well-organized to help maintain our teams productivity.

July 2015 – February 2017 (40 hours per week/Full Time)

February 2017 – June 2022 (8+ hours per week/Occasional)

-In addition to 40 hours per week/Full Time Medical Assistant

• Ensure accurate information is documented in patient charts regarding doctors, insurance, emergency contacts and patient demographics while working in fast paced emergency care center
• Determine liabilities for patient testing/procedures with insurance companies and collect payments
• Check in ambulances while verifying which Advanced/Basic life support transportation is being used and arm banding patient
• Provide information for patients regarding financial assistance for healthcare, Advanced care directives as well as Medicare and Tricare rights for patients being admitted to the hospital.

(40 hours per week / Full Time)

• Check 50-70 patients in/out in an office setting while verifying their demographics, insurance, and history
• In charge of office billing for several providers which includes processing charges with appropriate CPT codes, ICD-10 diagnosis codes and modifiers attached
• Obtain prior authorization from insurance companies via telephone or online with AIM, EviCore, Humana Military, and HealthHelp etc
• While ensuring patient testing is completed prior to expiration dates and receive extensions when needed.

(40 hours per week / Full Time)

• Scheduled 50-90 patients daily for imaging and diagnostic appointments and ensured they received the proper instructions to establish best results along with date, time, and location of testing
• Prioritize work flow involving sleep studies, answering phones, figuring liabilities and calling patients to schedule
• Maintain proficiency in computer such as EPIC, Microsoft Word and Outlook etc.

(40 hours per week / Full Time)

• Included a variety of receptionist, secretarial and unit duties for Harrison Intensive Care Unit
• Consulted doctors, daily monitors and tracks of the unit, answered patient call lights, recorded patient information from patient placement regarding admissions and transfers
• Assisted in calling off and/or in staff as requested, maintained patient charts, created admission folders/discharge summaries.