Jessi Bushman
New York City,NY
Summary
Experienced Sales Associate and Customer Service professional with a proven track record in the retail industry. Demonstrated expertise in managing customer records, resolving complaints, and utilizing electronic systems to streamline operations. Skilled in inventory management, store organization, and implementing strategies to elevate the customer experience. Recognized for building brand loyalty and leading teams. Exceptional communication, leadership, and multitasking abilities, coupled with a quick learning curve and unwavering dedication to delivering exceptional service.
Overview
4
4
years of professional experience
Work History
Receptionist
Elysium Fitness
01.2025 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Housekeeping Cleaner
Urban Furnished
09.2024 - 01.2025
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
- Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
- Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
- Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
- Consistently met deadlines despite fluctuating workloads due to seasonal changes in occupancy rates at the property.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
Sales Associate / Customer Service
Gaynor Minden
09.2023 - 09.2024
- Updated and maintained an extensive database called FileMaker of customer records, resulting in improved customer service and increased sales
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
- Provided friendly, knowledgeable customer service
- Reconciled accounts payable accounts to ensure accuracy and timely payments
- Identified and resolved discrepancies between invoices and purchase orders, resulting in accurate payments
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
Sales Associate
Grand Prix Dance
09.2022 - 08.2023
- Analyzed customer feedback and suggested strategies for improving customer experience
- I assist and offer my dance knowledge to help them find everything they need for upcoming dance classes or comps
- I keep the store neat and organized
- I am able to provide quality customer service while enjoying working with the public
- Professional shoe fitter for Point shoes as well as other styles
Trainer/Head entertainer
BlueBalloon Parties
10.2021 - 11.2022
- Greeted customers in a friendly and professional manner
- Created reports and documents as requested by the office manager
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Operated cash, credit cards, and other electronic equipment accurately and efficiently
- I managed crowds of up to 600 people with multiple teams in play regularly, and I kept them moving and organized
Education
High School Diploma -
Independent Study
New York, NY05-2020
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Scheduling
- Greeting and seating clients
- Office administration
- File management
- Office management
- Travel coordination
- Front desk operations
- Attention to detail
Languages
English
Native or Bilingual
Timeline
Receptionist
Elysium Fitness
01.2025 - Current
Housekeeping Cleaner
Urban Furnished
09.2024 - 01.2025
Sales Associate / Customer Service
Gaynor Minden
09.2023 - 09.2024
Sales Associate
Grand Prix Dance
09.2022 - 08.2023
Trainer/Head entertainer
BlueBalloon Parties
10.2021 - 11.2022
High School Diploma -
Independent Study