Rocio Molinar
Boise,ID
Summary
Forward-thinking professional bringing more than 10 years of experience working for fast-paced physician practices and hospital. Exceptional success driving financial improvements and revenue increases for large specialty practices. Experience in customer service, medical administration, billing, accounts receivable and payable, surgery scheduling, and office management. Highly detailed-oriented bilingual team player, experienced in utilizing interpersonal communication and problem-solving skills to streamline daily operations.
Overview
11
11
years of professional experience
Work History
Practice Manager
Humphrey Shoulder Clinic
03.2022 - 08.2023
- Managed 4 staff members by coordinating daily work activities, monitoring and evaluating performances, and providing ongoing mentorship which increased productivity and exceeded company goals.
- Performed data management duties by maintaining and updating medical records.
- Scheduled 7 surgeries per week and conducting insurance verification which ensured accurate processing and recording of information for authorizations.
- Performed weekly accounts payables, receivables, bank deposits and biweekly payroll.
- Maintained OSHA compliance certifications and was the HIPAA compliance officer
- Provider licensing and credentialing
- Maintained and ordered office and medical supplies
Billing Specialist
Sunderlin Behavioral Interventions
12.2021 - 03.2022
- Participated in optimizing the billing process flow, which generated a 15%+ increase in monthly revenue
- Managed late bill collection and questioned claims, compiling and evaluating data for quarterly reports to upper management
- Processed incoming payments, verifying authenticity to accurately balance accounts
Surgery Scheduler
Orthopaedic Surgeon Associates
05.2018 - 09.2021
- Scheduled patient surgical procedures based on physicians orders.
- Gathered and documented insurance eligibility data, conducted routine insurance verifications to process authorization for the procedure.
- Scheduled and coordinated pre-surgery clearance requirements prior to procedure
- Verified diagnosis and procedure codes
- Provided quality and caring service to all patients
- Interacted with different departments ensuring a proper level of equipment and supplies were available for surgery. Also communicated daily with the OR front desk regarding scheduled surgery times.
Patient Liaison
Orthopaedic Surgeons Associate
10.2017 - 05.2018
- Performed all front office duties such as answering phones, greeting patients, and scheduling appointments
- Responsible for entering charges, collecting copayments and surgery payments.
- Managed the inventory of all Durable Medical Equipment
- Reinforced and upheld patient confidentiality as required by HIPAA
- Ensured seamless flow of work in a busy practice
- Prepared rooms for patient
- Stock supply room with clean lining and treatment equipment
- Assisted billing department in claims corrections and resubmission
Patient Access Associate
El Paso Children's Hospital
05.2016 - 09.2017
- Welcomed patients and families to the Oncology floor to prepare for Chemotherapy treatments by verifying patient demographics and processing the registration for chemotherapy treatments
- Verified insurance to submit authorization for the chemotherapy treatments prior to their visits
- Collected out of pocket amounts for treatments
- Maintained close communication with the charge nurse regarding treatment updates and changes.
Office Manager
Dr Gerald Bryan, PhD
04.2012 - 05.2016
- Managed 7 staff members by coordinating daily work activities, monitoring and evaluating performances, and providing ongoing mentorship which increased productivity and exceeded company goals.
- Performed data management duties by maintaining and updating medical records.
- Performed weekly accounts payables, bank deposits and weekly payroll
- Provider licensing and credentialing
- Maintained and ordered office and medical supplies
- Performed daily billing and claims processing, denials, insurance verification and therapy authorizations
Education
High School Diploma -
JM Hanks
El Paso, TXSkills
- Medical Terminology
- Data Entry
- Referral Verification
- Medical Coding
- Critical Thinking
- Medical Records Maintenance
- BLS Certified
- CPT Coding
- Problem-Solving
- Epic Systems
- Billing Systems and Software
- Collection Practices
Languages
Spanish
Full Professional
Timeline
Practice Manager
Humphrey Shoulder Clinic
03.2022 - 08.2023
Billing Specialist
Sunderlin Behavioral Interventions
12.2021 - 03.2022
Surgery Scheduler
Orthopaedic Surgeon Associates
05.2018 - 09.2021
Patient Liaison
Orthopaedic Surgeons Associate
10.2017 - 05.2018
Patient Access Associate
El Paso Children's Hospital
05.2016 - 09.2017
Office Manager
Dr Gerald Bryan, PhD
04.2012 - 05.2016
High School Diploma -
JM Hanks
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