OYUKI A. ALLEN
Tacoma,WA
Summary
Dedicated and proven professional with 7+ years of experience in logistics and as a front desk receptionist supporting operations in diverse environments. Reliable expert with data entry, customer service, and sales who is motivated to exceed customer satisfaction and contribute to the company's success. Seeking to leverage top customer appreciation, hard-working attitude to become a medical front desk receptionist for Ultimate Staffing.
~ Selected Areas of Expertise ~
Logistics Management – Prioritization – Multi-tasking – Typing 80WPM -Personnel Engagement & Compassionate – Call Center experience – Problem Solving – Organized - Financial Transactions - Time Management
Overview
8
8
years of professional experience
1
1
Certification
Work History
Supply Chain Logistics Manager
Army, HHC 296BSB, 1-2SBCT
Fort Lewis, WA
2020.01 - 2022.04
- Coordinate comprehensive logistics support, to include supply and central issue facility operations. Established strong work relationships and networks.
- Greet visitors or callers and handle their inquiries or direct them to appropriate persons according to their needs.
- Use computers for various applications, such as database management or word processing.
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
- Prepare monthly financial budget estimates, develop annual operating budget, provide budgetary information for variety of accounts.
- Create, maintain, and enter information into databases.
- Coordinate logistics requirements and equipment transactions with subordinate units and divisions and monitor maintenance functions for assigned systems.
- Handled production, manufacturing, purchasing, procurement, warehouse management, logistics management, import and exporting and other supply chain functions to facilitate business operations.
- Oversee audits and inspections for $30M in purchases annually, prepare budget estimates, and develop annual operating budget of $2M.
Logistics Support
Army, MICO, 1/73CAV, 82ND ABN DIV
Fort Bragg, NC
2016.08 - 2020.01
- Managed loading, unloading, movement and sorting of supplies to keep deliveries on schedule.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments.
- Produced weekly status reports detailing logistic operations and problems.
- Worked flexible hours; night, weekend, and holiday shifts.
- Provide technical guidance to 30 personnel concerning property and inventory control management functions for more than $1B in assets and equipment while ensuring compliance with policies and procedures.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Outbound Sales Call Center Agent
Alorica, Direct TV
El Paso, TX
2014.02 - 2016.02
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Collaborated and communicated across organizational levels to derive new strategies for reaching broad range of customers and document progress.
- Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information.
- Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Handled incoming and outgoing telephone calls with overall customer satisfaction with 100% accuracy in billing, orders and questions and rebuttals.
- Overcame objections using friendly, persuasive strategies.
Education
Associates - Pre-Nursing
Pierce College
01.2024
Skills
- Microsoft Word, Excel, PowerPoint; SAP software; team building and critical thinking; oral and written communication to wide variety of audiences in diverse venues
- Problem Solving: Using logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
- Administrative Management: Performing day-to-day administrative tasks such as maintaining information files and processing paperwork
- Customer Needs Assessment: Providing information to supervisors, co-workers, customers and subordinates by telephone, in written form, e-mail, or in person
- Supply Chain Management: Distribution and warehousing with transportation activity management experience
Certification
LANGUAGE SPOKEN WRITTEN READ Spanish Advanced Advanced Advanced English Advanced Advanced Advanced
Additional Information
- Selected Honors & Awards: , Meritorious Unit Commendation Army Commendation Medal (2 awards) Army Achievement Medal (9 awards) National Defense Service Medal Army Good Conduct Medal Inherent Resolve Campaign Medal Global War on Terrorism Service Medal Army Service Ribbon Soldier of the Month Overseas Service Ribbon
Affiliations
American Red Cross – Volunteer
Association of Quartermasters - Member
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Supply Chain Logistics Manager
Army, HHC 296BSB, 1-2SBCT
2020.01 - 2022.04
Logistics Support
Army, MICO, 1/73CAV, 82ND ABN DIV
2016.08 - 2020.01
Outbound Sales Call Center Agent
Alorica, Direct TV
2014.02 - 2016.02
Associates - Pre-Nursing
Pierce College