Emma Beverley
Chanhassen,MN
Summary
Dedicated psychology student with a passion for understanding human behavior and promoting mental well-being. Maintains strong communication skills, fostering an environment of open dialogue and trust. Committed to ensuring customer satisfaction through a combination of empathy, active listening, and problem-solving abilities. Upholds the highest ethical standards in all professional endeavors. Known for being approachable, cooperative, and easy to work with, while demonstrating adaptability across diverse work settings. A dynamic team player, eager to contribute positively to any job role.
Overview
6
6
years of professional experience
Work History
Guest Service Representative
Coborns
Blencoe, MN
05.2024 - Current
- Provided exceptional customer service, ensuring a positive shopping experience for customers.
- Efficiently handled transactions through Checks, Cash, EFT, and House Charges
- Issued receipts, Money orders, and Rain Checks to Customers.
- Assisted customers with inquiries, product information, and resolving issues in a timely manner.
- Processed returns, exchanges, and refunds according to store policies.
- Managed customer loyalty programs, including enrollment and point redemption.
- Collaborated with team members to ensure a clean and organized front-end environment.
- Cashed lottery and scratch tickets, ensuring compliance with state regulations. Sold tobacco products, verifying customer age and following all legal requirements
Shift Lead
Nautical Bowls
Chaska, MN
04.2023 - 11.2023
- Leads and sets examples for deckhand employees to maintain a successful atmosphere
- Presents and educates guests on complex menu items ensuring 98% satisfactory rates with customers
- Memorized each signature menu item to certify swift and accurate service, in addition to personalized recommendations
Summer Nanny
Ritz Family
Chanhassen, MN
06.2023 - 08.2023
- Assisted in teaching basic life skills such as hygiene habits, manners, self-care routines.
- Developed a positive relationship with the children by providing support, guidance, and encouragement.
- Performed light housekeeping duties related to child care such as laundry, tidying up play areas.
- Implemented behavior management techniques in order to encourage positive behaviors while discouraging negative ones
- Transported children to appointments or recreational activities when needed.
- Organized and facilitated daily activities such as arts and crafts, outdoor games, and reading.
- Monitored the children's progress to ensure their physical and emotional well-being was being met.
Cashier Clothing & Gifts
Iowa State University Book Store
Ames, Iowa
01.2022 - 01.2023
- Greeted customers with an inviting and friendly manner
- Managed daily inspection, display, tracking of inventory, and in-store presentation.
- Processed over 100 complex financial transactions with a high success rate.
- Regularly ensures all shelves and displays were properly coordinated and stocked in a neat fashion
- Diligently handles transactions to include POS, credit, cash, gift cards, and closing inventory to certify accuracy of cash flow and customer orders
Hostess
The Burrow
Victoria, MN
01.2019 - 01.2022
- Moved and arranged tables, chairs, and settings to accommodate large groups or guests with special needs
- Swiftly and gently addressed any customer complaints or concerns, escalating it to management when necessary.
- Managed the reservation log and takeout order process, careful to note any special occasions and requests
- Created customer loyalty by building relationships with frequently returning customers
- Formally trained new hires on computer systems, company standards and service expectations
- Processed over 100 complex financial transactions with a high success rate.
Junior Trainer
Soccer Fun-Da-Mentals
10.2023
- Worked with and monitored children ages 2-15
- Built relationships with clientele and worked towards their personal development
- Seamlessly customized training curriculum to better fit players' skill level
- Challenged players to engage in critical thinking skills and problem-solving
- Maintained an upbeat and safe environment.
Education
Some College (No Degree) - Psychology
Iowa State University
Ames, IAPursuing B.S Degree - Psychology
Normandale Community College
Bloomington, MNSkills
- Issue Resolution
- Complaint Handling
- Detail Oriented
- Flexible Schedule
- Documentation And Reporting
- Computer Skills
- Financial Transactions
References
- Cara Willaert, 612-281-2466
- Former Nautical Bowls Manager
Timeline
Guest Service Representative
Coborns
05.2024 - Current
Junior Trainer
Soccer Fun-Da-Mentals
10.2023
Summer Nanny
Ritz Family
06.2023 - 08.2023
Shift Lead
Nautical Bowls
04.2023 - 11.2023
Cashier Clothing & Gifts
Iowa State University Book Store
01.2022 - 01.2023
Hostess
The Burrow
01.2019 - 01.2022
Some College (No Degree) - Psychology
Iowa State University
Pursuing B.S Degree - Psychology
Normandale Community College