Jacqueline Burack
Coconut Creek
Summary
A high-energy and friendly worker who is always eager to learn more about the job to exceed expectations and feel prepared. I am very approachable and enjoy talking to people. I am responsible handling payments and doing what I am told.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Beauty Advisor
Sephora
04.2023 - Current
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.
- Conducted regular cleaning duties to maintain a hygienic workspace compliant with industry standards.
- Processed payments, entering sales in registers for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Recommended specific hair and beauty products to meet individual customer needs.
- Applied makeup and skincare products to customers following guidelines to enable testing of brands.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Recommended complementary purchases to customers, increasing revenue.
- Worked to meet or exceed special targets for credit card applications and specific product promotions.
- Opened, shelved, and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Beauty Advisor
Ulta Beauty
02.2023 - Current
- Completed opening-shift duties, which consisted of setting up the store with current promotions
- Greeting all guests with friendly and courteous service
- Informing guests of current promotions, events and services within the store, promoting the loyalty and guest service programs
- Exceeding individual productivity goals with credit card sales
- Performing makeup and skincare applications and product demonstrations
- Ensuring all testers within the prestige area are continuously in stock and maintained in compliance with hygiene standards
- Maintaining standards of cleanliness and organization in the store
- Built strong guest relationships
- Operated POS terminal with checkouts and returns/exchanges
- Handled pick-up/curbside orders through MIA device
- Helped guest with ordering products not in stock get free shipping though store2door device.
To-Go Server
Texas Roadhouse
01.2022 - 12.2022
- Completed opening-shift duties, which consisted of opening the floor of the restaurant, preparing the soft drinks, laying out all dressings, portioning food items to be used that day
- Greeted customers, communicated with hosts, servers, and kitchen staff to ensure guests had excellent service
- Memorized the menu and ingredients to assist guests with menu selection
- Took phone orders and in-person orders and prioritized making each guest feel welcomed and prioritized
- Packaged cold bags for each order, which requires memorization of the menu, communicating with the kitchen staff, and working at a fast pace, while also maintaining accuracy
- Checked accuracy of the food orders to ensure all food was cooked and prepared to guest liking and request
- Monitored quote times to guarantee all orders were ready at the time guest were promised
- Served the food orders to the guest through curbside or in-store pick up and verified the order was correct
- Operated POS terminals to input orders, split bills and calculate totals
- Promoted desserts, appetizers, and add-ons to optimize sales
- Cleaned tables and floor of to-go area and kitchen to promote a clean environment for all
- Displayed kindness and enthusiasm towards guests and co-workers
- Trained new employees on learning the menu, restaurant procedures, and communicating with kitchen staff and guests
- Addressed complaints to managers and served replacement items
- Maintained accuracy while handling payments, giving change and printing receipts for guests.
Hostess
Texas Roadhouse
06.2021 - 01.2022
- Greeted guests and gathered information to seat groups or place them on the waitlist
- Assigned seat sections to servers through POS terminals
- Escorted guests to seating area, handed menus and silverware, and highlighted daily specials to guests
- Answered phone calls to schedule and confirm reservations and respond to service questions
- Accommodated guests with children and special needs to promote a comfortable dining experience
- Completed closing duties by emptying trash and disinfecting the area
- Set up tables for large parties by extending tables and providing enough plates and silverware
- Communicated with servers about new tables and customer comments
- Created a positive environment for staff and guest.
Education
No Degree -
Florida Atlantic University
Boca Raton, FLSkills
- Team Player
- Warm and Friendly
- High Energy and Stamina
- Good Under Pressure
- Transactions and Cash Handling
- Cleaning and Sanitizing
- Menu Memorization and Presentation
- Upselling and Cross-Selling
- Price Memorization
Hobbies
- Spending time at the beach
- Working out
- Volunteer work with horses and other animals
- Doing my skincare and makeup
- Watching Disney movies
Certification
- Esthetician License - 2024
Languages
Spanish
Native or Bilingual
Timeline
Beauty Advisor
Sephora
04.2023 - Current
Beauty Advisor
Ulta Beauty
02.2023 - Current
To-Go Server
Texas Roadhouse
01.2022 - 12.2022
Hostess
Texas Roadhouse
06.2021 - 01.2022
No Degree -
Florida Atlantic University