Summary
Overview
Work History
Education
Skills
Timeline
Generic

Esther Adekansola

Houston,TX

Summary

Detail-oriented administrative team member well-versed in assisting with financial operations, managing records and coordinating paperwork. Good multitasker and problem-solver adept at remaining calm and professional in busy, high-pressure environments.

Overview

7
7
years of professional experience

Work History

Cash Room Clerk

Ross Dress For Less
Richmond, TX
08.2022 - Current
  • Balanced safe, prepared tills, and prepared register bags for next sales date.
  • Prepared bank deposits and corporate cash shipments.
  • Sorted and counted coin and currency to make change for associates.
  • Trained new employees on proper cash routines, procedures, and requirements.
  • Investigated discrepancies of cash register and POS System totals to resolve errors.
  • Managed daily flow of cash transactions to provide sufficient cash supply to meet customer needs.
  • Performed daily cash reconciliations to determine accuracy of financial reports.
  • Utilized POS System to enter customer transactions and accurately record all sales.
  • Researched and resolved account discrepancies.
  • Communicated guest and employee requests to management for issue resolution.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.

Data Entry Clerk

West Houston Dermatology
Houston , Texas
09.2023 - 04.2025
  • Managed multiple tasks and met time-sensitive deadlines.
  • Completed data entry tasks with accuracy and efficiency.
  • Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
  • Entered detailed customer and transaction data for enhanced record-keeping and analysis.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Corresponded with clients through email, telephone, or postal mail.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained confidentiality of information regarding clients and company.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Organized, maintained and updated information in computer databases.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Collected payments, processed transactions and updated relevant records.
  • Sorted, received, and distributed mail correspondence between departments and personnel.

Patient Access Representative

Wonder Weight Loss And Wellness Center
Sugar Land, TX
06.2018 - 08.2022
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.

Work From Home Customer Service Agent

Academy Sports And Outdoors
Richmond, TX
05.2019 - 01.2022
  • Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
  • Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
  • Provided empathetic and amiable communications to callers in stressful situations to support constructive outcomes and satisfactory resolutions.
  • Attended virtual department meetings, contributing to ongoing improvement initiatives and addressing emerging performance concerns.
  • Resolved minor to moderate technology faults, supporting constant availability and consistent performance.
  • Applied creative thinking to client questions and concerns absent from scenario-based response manuals.
  • Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
  • Answered live online chats to give quick answers and solve problems faster.
  • Assisted clients with product questions to facilitate online ordering process.

Education

High School Diploma -

Harmony Science Academy High
06.2018

Skills

  • Accounts Payable and Accounts Receivable
  • Invoice Logging
  • Sorting and Labeling
  • Shortage Investigation
  • Sales Transaction Processing
  • Microsoft Excel
  • Financial Recordkeeping
  • Cash Handling
  • Bookkeeping Support
  • Financial Data Reconciliation
  • Office Supplies and Inventory
  • Office Management

Timeline

Data Entry Clerk

West Houston Dermatology
09.2023 - 04.2025

Cash Room Clerk

Ross Dress For Less
08.2022 - Current

Work From Home Customer Service Agent

Academy Sports And Outdoors
05.2019 - 01.2022

Patient Access Representative

Wonder Weight Loss And Wellness Center
06.2018 - 08.2022

High School Diploma -

Harmony Science Academy High

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Esther Adekansola