Nicholas Carlyle

• Goal: Provide a high level of support for customers
• Value: Ensure all systems and working and operational
• Contribution:
• Served as the main point of contact for vendor inactions
• Requested and reviewed several quotes from 3-4 vendors
• Created purchase request in Unanet
• Tracked all IT orders while providing updates to the customers
• Documented and labeled all equipment into online databases such as ManageEngine and SharePoint
• Tracked software and hardware renewals using online databases and vendor website portals
• Managed license inventory by removing and adding users for 10-15 different software
• Conducted inventory checks for hardware and software
• Assigned license and hardware to multiple divisions with the company
• Assisted in providing the correct hardware for customers and labs
• Maintained and tracked a 2 million dollar IT budget for upcoming year end budget submissions

Goal: Provided Hexagon PPM customers a high-quality site

• Value: Insured PPM website's content is relevant and up to date
• Contribution:
• Promptly translated client requirements into effective marketing campaigns
• Worked with other departments to build reports and ensure projects meet deadlines, and budget requirements
• Administrated and supported all online services and tools, including websites, content management systems, analytics, SEO/SEM, and domain management
• Documented training material while training 25 new Sitecore users
• Built custom landing pages within Sitecore
• Served as point of contact for vendor and client projects
• Packaged and migrated content between QA and Production environments
• Modified and tested new development
• Design project requirements using Wrike
• Diagnosed user problems within Sitecore
• Created and maintained SOW's for new projects
• Created and edited wire frames for development team
• Evaluated website analytics to identify trends, inform decision-making, and drive continuous improvement efforts.

• Goal: Researched and analyze the strengths of the Pico Projector
• Value: Gathered data through researching the maximum use of the Pico Projector
• Contribution:
• Analyzed the Pico Projector attachments and recorded benefits
• Survived customers to gather information about Pico Projector improvements
• Developed prototype for client to implement projector into iPhone and iPad

Goal: Developed a solution to help the Business School receive higher rankings in "Business Week" top 25

• Value: Created a plan to engage students, the Business School received a higher ranking
• Contribution:
• Recommended a more efficient on-boarding process for incoming transfer students (FAST Methodology)
• Designed and produced a new prototype for more efficient intranet for students
• Gathered requirements to meet and exceed client's standards by formatting an in-depth business proposal and presentation
• Business Tools: MS Office Suite, MS SharePoint, Dropbox, Box, Eloqua, Wrike, ManageEngine, Costpoint, Unanet
• Experience Environment: Agile, Waterfall Environments, Adobe, Creative Cloud, Docker, ManageEngine
• Certifications: CompTIA Security+ (In progress)