Results-oriented Customer Support professional with strength in Leadership. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Desire to bring expertise to dynamic position with room for career growth and opportunity to make lasting impact on team profitability.
Hi, I’m
TYPHANY STEWART
Summary
Overview
6
years of professional experience
10
years of post-secondary education
3
Certificates
Work History
AmazonManhattan, N.Y
Prime Now Associate Lead
08.2018 - 07.2020
Job overview
- Assisted Manager as a Problem Solver, Trainer, respond to over 50 associates daily in person and CRM software.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with team members to achieve target results, supervising their activities and giving constructive feedback.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
Manhattan Broadway HotelManhattan, N.Y
Front Desk Agent Trainee
05.2017 - 10.2017
Job overview
- Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
- Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
- Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
- Resolved problems, improved operations and provided exceptional service.
JBC PlatformManhattan, N.Y.
Customer Support Representative
09.2015 - 01.2017
Job overview
- Improved operations through consistent hard work and dedication.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Documented conversations with customers to track requests, problems and solutions.
- Answered, screened and processed calls daily by using call management system and web-based communications.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
TJ MaxxBrooklyn, N.Y.
Customer Service Representative
08.2014 - 07.2015
Job overview
- Assisted customers purchases at cash register by accepting cash, debit and credit payments
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
Banana RepublicManhattan, N.Y.
Customer Service Representative
12.2012 - 07.2014
Job overview
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Delivered service and support to each customer, paving way for future business opportunities.
- Educated customers on special pricing opportunities and company offerings.
Skills
Customer Serviceundefined
Education
New York City College of TechnologyBrooklyn, NY
Bachelor of Science from Business Science in Marketing Management And Sales
2014 - 2024 (10 years)
University Overview
Certification
Hospitality Operations, Customer Support Management - New York City Of Technology - BEOC
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Timeline
Google Project Management - Google
05-2022
Organizational Leadership- Northwestern University
04-2022
Prime Now Associate Lead
Amazon
08.2018 - 07.2020
Hospitality Operations, Customer Support Management - New York City Of Technology - BEOC
07-2017
Front Desk Agent Trainee
Manhattan Broadway Hotel
05.2017 - 10.2017
Customer Support Representative
JBC Platform
09.2015 - 01.2017
Customer Service Representative
TJ Maxx
08.2014 - 07.2015
New York City College of Technology
Bachelor of Science from Business Science in Marketing Management And Sales
2014 - 2024 (10 years)
Customer Service Representative
Banana Republic
12.2012 - 07.2014
Similar Profiles
Mary (Molly) Kemmerly SorensonMary (Molly) Kemmerly Sorenson
Staffing Administrator at AmazonStaffing Administrator at Amazon
Kayla HowardKayla Howard
Fulfillment Associate at AmazonFulfillment Associate at Amazon
Roopesh PasulotiRoopesh Pasuloti
Inventory Control and Quality Assurance Associate at AmazonInventory Control and Quality Assurance Associate at Amazon