Krystal Klein
Birmingham,AL
Summary
Dedicated professional with a background in attending Jefferson State Community College and currently serving in Human Resources. Equipped with extensive experience in customer service, administration, and child support, demonstrating a commitment to fostering positive organizational outcomes. Actively pursuing selection into Jefferson State's Leadership Academy to further contribute to institutional excellence and drive impactful change.
Overview
20
20
years of professional experience
Work History
HR/Payroll Clerk
Jefferson State Community College
03.2024 - Current
- Process new hire paperwork and documents.
- Assist new hires with onboarding paperwork related to direct deposit setup, tax forms, and benefit enrollment.
- Provide general secretarial assistance to all HR and Payroll department members, including mailing, copying, filing, answering the telephone, taking messages, and fulfilling needs and direct inquiries concerning HR or Payroll.
- Coordinate with Financial Aid the placement of work-study students and maintain the monthly budget.
- Effectively use BANNER and the MS Office Suite (Word, Excel, Access, Power Point, etc.) to support the day-to-day duties of each office
Administrative Program Assistant
Glenwood Inc. Allan Cott School for Autism
05.2023 - 11.2023
- Oversaw and assembled cross-departmental reports, emphasizing Utilization Management/Review, to guarantee precision and compliance with organizational standards
- Managed essential contact details for the division, promoting efficient team communication
- Enforced rigorous confidentiality measures, securely handling confidential student files, and adhering to all privacy regulations.
Admissions Clerk
Lawson State Community College
01.2016 - 01.2018
- Optimized the admissions process, improving the applicant experience and resulting in a 10% surge in qualified applicants and a 15% reduction in application processing time
- This contributed to strengthened growth and enrollment rates
- Cultivated collaboration with diverse teams, including financial aid counselors and academic advisors, to provide holistic student support
- Performed systematic monitoring and analysis of admissions data, identifying patterns and recommending improvements to enhance the overall admissions process.
Call Center Team Lead
American Family Care
01.2013 - 01.2016
- Successfully guided a team of customer service representatives by implementing performance enhancement initiatives and optimizing workflows, leading to a 20% reduction in call handling time and a 15% increase in customer satisfaction scores
- Meticulously monitored call center performance metrics, such as call volume, handling time, and customer satisfaction, and consistently proposed improvements to surpass service level objectives
- Conducted regular team meetings and individual sessions to effectively communicate call center objectives, provide constructive feedback, and encourage contributions from team members.
Human Resources Admin Clerk
US Dept of Commerce Census Bureau
01.2009 - 01.2010
- Maintain and update personnel records for employees, ensuring accuracy and compliance with relevant regulations
- Assist in the onboarding process for new hires, including paperwork completion, orientation, and introduction to company policies
- Collaborate with payroll specialists to ensure accurate and timely processing of payroll
- Monitor and track employee leave balances, attendance records, and time-off requests.
Financial Support Worker-Child Support
State of Alabama Department of Human Resources
01.2005 - 01.2008
- Strategically managed a variety of projects including enforcement of child support orders, providing customer service to clients, and preparing legal documentation for court hearings
- Manually loaded and maintained case management files in compliance with state and federal guidelines as well as the agency's reporting requirements
- Review and determine initial and continuing client eligibility for child support services
- Handle routine inquiries from clients regarding DHR policies, procedures, and benefits, providing accurate and timely information.
Education
Bachelor's Degree - Human Resource Development
Samford University
Master's Degree - Business Administration
University of Arkansas Grantham
Skills
- Excellent Communicator
- Skilled Collaborator
- Ability to Multitask
- HRIS
- Strong Telephone Etiquette
- Customer Service and Assistance
- Knowledge of College Procedures
- Process Improvement
- Compliance
- Approachable Manner
- Administrative Support
- MS Office Suite
- Human Resources
- Employee Onboarding
- Time Management
- Training and Development
- Attention to Detail
- Confidentiality
Accomplishments
- Member of the Alabama Community College System Human Resource Management Association.
- Successfully reducing the average response time to customer inquiries, whether through phone, email, or other communication channels.
- Spearheaded initiatives that led to a significant improvement in the overall performance metrics of the call center team, including increased first-call resolution rates and reduced average handling time.
Timeline
HR/Payroll Clerk
Jefferson State Community College
03.2024 - Current
Administrative Program Assistant
Glenwood Inc. Allan Cott School for Autism
05.2023 - 11.2023
Admissions Clerk
Lawson State Community College
01.2016 - 01.2018
Call Center Team Lead
American Family Care
01.2013 - 01.2016
Human Resources Admin Clerk
US Dept of Commerce Census Bureau
01.2009 - 01.2010
Financial Support Worker-Child Support
State of Alabama Department of Human Resources
01.2005 - 01.2008
Bachelor's Degree - Human Resource Development
Samford University
Master's Degree - Business Administration
University of Arkansas Grantham
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