Jessica Flood
Summary
Conscientious program supervisor with extensive experience in advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance to teams and clients. Strong communication and management skills and committed to strengthening communities through a inclusive and equitable practices.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Housing & Homeless Services Program Supervisor
Community Action Organization Of Washington County
Hillsboro, OR
05.2021 - Current
- Provide training, support, and supervision to Housing Navigators collaborating in their professional development growth and goals.
- Monitor and manage staff caseloads, work assignments and performance of Housing Navigators ensuring effective service delivery, achievement of outcomes, and program compliance
- Work with Navigators individually and in teams to identify and celebrate successes and address challenges.
- Responds promptly and appropriately to client and landlord issues and concerns as needed.
- Coordinated with local agencies to provide housing and prevent homelessness in a collaborative effort to decrease homelessness
- Oversee implementation and success for Rent Well, Oregon;s tenant eduction curriculum.
- Produce reports as needed to comply with funder requirements.
Housing Navigator
Community Action Of Washington County
Hillsboro, OR
07.2020 - 04.2021
- Skilled at utilizing trauma informed, client-centered approach to build strong, trust-based relationships with clients that lead to transformative change and greater housing and economic stability.
- Ability to develop and maintain strong working relationships with community partners, property managers, landlords and clients.
- Experienced at navigate housing resources, assessing barriers and providing knowledge and support to overcome barriers and access housing.
- Competency with computer programs such as microsoft word, excel and powerpoint, as well as databases such as HMIS data system.
- Provide comprehensive housing navigation services to low-income households exiting homelessness or households seeking more affordable housing opportunities.
- Establish and manage financial assistance plans for households including documentation of program eligibility and ensuring compliance with program guidelines, documentation requirements, and performance standards.
- Teach tenant education classes and curriculum to low-income households as needed.
Veteran Families Advocate (SSVF)
Community Action Organization Of Washington County
Hillsboro, OR
03.2019 - 07.2020
- Provide case management to families in a manner that promotes independence and stability including: assessment; goal planning; linkage to services and resources; monitoring service delivery; advocacy for and with clients; evaluation; and effective disengagement.
- Work in collaboration with Community Action staff and other agencies and partners to coordinate services and resources.
- Ensure client records are maintained in a manner that guarantees confidentiality and accurately reflects assessments, services and outcomes.
- Maintain current information on community resources and applicable laws and provide assistance to families and individuals in accessing community resources.
Legislative Assistant
State Representative Carla Piluso
Gresham , OR
02.2017 - 01.2018
- Attended legislative and regulatory hearings to report information.
- Identified, researched and tracked legislative issues relevant to current public issues.
- Drafted articles, letters, reports and technical documents on policy and public affairs issues for publication.
- Manage office calendar, responding in person, over the phone and by email to requests
- Communicate effectively with constituents by email and phone, responding to their inquiries and offering resources to meet their needs
- Plan and execute town halls, constituent coffees, and other in district events
Oregon Women's Health & Wellness Coordinator
Oregon Women's Health & Wellness
Salem, OR
04.2017 - 07.2017
- Coordinate meetings with legislative staff and stakeholders to align legislative efforts
- Maintain up to date record of our priority bills
- Work with advocates, legislative members and staff to support bills
- Write testimony in support of priority bills
Education
Bachelor of Science - Community Development
Portland State University
Portland, OR06.2017
Skills
- Employee Performance Reviews
- Workflow Processes
- Program Requirements
- Staff Development
- Project Coordination
- Program Monitoring
- Staff Training
- Document Management
- Hiring and Recruitment Knowledge
- Community Building
Skills
case management, leadership, crisis intervention, data entry, scheduling
Certification
- Trauma Informed Care Training
- Rent Well Instructor Training
- Motivation Interviewing Certification
Timeline
Housing & Homeless Services Program Supervisor
Community Action Organization Of Washington County
05.2021 - Current
Housing Navigator
Community Action Of Washington County
07.2020 - 04.2021
Veteran Families Advocate (SSVF)
Community Action Organization Of Washington County
03.2019 - 07.2020
Oregon Women's Health & Wellness Coordinator
Oregon Women's Health & Wellness
04.2017 - 07.2017
Legislative Assistant
State Representative Carla Piluso
02.2017 - 01.2018
Bachelor of Science - Community Development
Portland State University
- Trauma Informed Care Training
- Rent Well Instructor Training
- Motivation Interviewing Certification
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