Scott Jaggers
Bethlehem,USA
Overview
16
16
years of professional experience
Work History
Director of Banquets
Omni Mt. Washington Resort & Spa
09.2022 - Current
- Planned and executed high-profile weddings, conferences, and social events with up to 500 guests, resulting in positive client feedback and repeat business.
- Managed banquet budgets and controlled costs, resulting in a decrease of expenses while maintaining high service standards.
- Single handedly lead the department during the largest banquet revenue year in Resort history.
- Implemented service standards instrumental in bringing the department from 46th place out of 50 properties when first becoming Director, to 1st place for the first quarter of 2024.
- Manager of the 3rd Quarter for 2024.
V.P. of Operations
M.A. Alliance (Parent Company)/J.T. Catering
02.2021 - 08.2022
- Helped oversee 8 venue sites and catering operations as Assistant to the COO.
- Conducted monthly department projection reviews and oversaw an annual operating budget of 10+ million dollars.
- Monitor compliance with all health & fire regulations regarding food preparation and service at all event facilities.
- Responsible for creating and implementing a customized training program for banquet service staff.
District Manager
Flagship Restaurant Group
02.2010 - 01.2020
- Opening General Manager for all three DFW locations, the largest location having a staff of 100+ employees and 7+ million dollars in annual revenue.
- Lead monthly department P&L review while providing guidance on cost reduction, revenue increase, and improved guest satisfaction
- Promoted to Area Manager responsible for all Food & Beverage service.
- Responsible for continuous staff development throughout the district to ensure policies and procedures were followed to company standards.
- General Manager of the Year in 2012 and 2016.
Catering & Banquet Manager
A Good Egg Dining Group
08.2008 - 01.2010
- Scheduled use of facilities or catering services for events, and negotiated details of arrangements with clients.
- Reviewed banquet contracts with departments to ensure thorough understanding and execution of upcoming events.
- Monitored budgets, payroll records, and financial transactions to ensure expenditures were authorized and budgeted.
Education
Bachelor’s Degree -
University of Central Oklahoma
Oklahoma City, OK05.2008
Skills
- Event Management
- Team Building
- Strategic Planning
- Guest Relations
- Staff Development
- P&L Management
- System Implementation
- Quality Assurance
- Customer Satisfaction
- Food & Beverage Operations
Timeline
Director of Banquets
Omni Mt. Washington Resort & Spa
09.2022 - Current
V.P. of Operations
M.A. Alliance (Parent Company)/J.T. Catering
02.2021 - 08.2022
District Manager
Flagship Restaurant Group
02.2010 - 01.2020
Catering & Banquet Manager
A Good Egg Dining Group
08.2008 - 01.2010
Bachelor’s Degree -
University of Central Oklahoma
Similar Profiles
INDRAJIT SURYAWANSHIINDRAJIT SURYAWANSHI
Demi chef de partie at Omni Mount Washington ResortDemi chef de partie at Omni Mount Washington Resort
Jocelyn WymanJocelyn Wyman
Bellman/Concierge at Omni Mount Washington ResortBellman/Concierge at Omni Mount Washington Resort
Rebekah PalmerRebekah Palmer
Reservations Agent at Omni Mount Washington ResortReservations Agent at Omni Mount Washington Resort