Chase Litchfield
Calimesa,CA
Summary
Dynamic professional with a proven track record at Chase Litchfield Insurance, adept in customer service and forklift operation. Excelled in resolving customer complaints, enhancing client relations, and maintaining safety protocols in warehouse operations. Demonstrates exceptional problem-solving abilities and a positive attitude, contributing to significant improvements in efficiency and customer satisfaction.
Overview
18
18
years of professional experience
Work History
Self Employed - Agent /Insurance Broker
Chase Litchfield Insurance
11.2010 - Current
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Lubrication Technician
Fastrac Lube
06.2009 - 12.2010
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Dismounted and mounted tires to perform air checks, rotations, and rebalances.
Forklift Operator
Sterigenics International
01.2007 - 01.2009
- Safely loaded and unloaded Sterilization Chambers using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Completed data entry tasks with accuracy and efficiency.
- Adhered to all Safety Protocols while operating Forklift with S.C.B.A. (Self Contained Breathing Apparatus)
- Replaced Drums of Ethylene Oxide when needed with Non-Spark Tools
Education
No Degree - Graphic Design
Crafton Hills College
Yucaipa, CAHigh School Diploma -
Yucaipa High School
Yucaipa, CA06-2002
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Relationship building
- Clear communication
- Customer complaint resolution
- Documenting information
- Customer needs determination
- Critical thinking
- Forklift operation
- Warehouse operations
- Warehouse safety
- Material handling
- Safety awareness
- Teamwork and collaboration
- Visual inspections
Timeline
Self Employed - Agent /Insurance Broker
Chase Litchfield Insurance
11.2010 - Current
Lubrication Technician
Fastrac Lube
06.2009 - 12.2010
Forklift Operator
Sterigenics International
01.2007 - 01.2009
No Degree - Graphic Design
Crafton Hills College
High School Diploma -
Yucaipa High School
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