Mark Maguire

Assist Level 1 and Level 2

Break fix Engineer

Some project experience

Email migrations using migration wiz and configuring hybrid with Exchange Server

Manage datacenter and client backups

Maintain server environments

Configure new server hardware for virtual deloyment

Some Azure experience

Creation of documentation for process changes where required

Some experience with Powershell

Assist Level 1 support

Re-imaging workstations using Windows Deployment Services

Working with Engineering addressing issues for clients

Workstation troubleshooting and escalation of issues where required

Assist Engineers on projects where required

Travel onsite as well as remote support for clients

Test, diagnose and repair any hardware and software related issues on units that are returned to the company from all major manufacturers.

Provide training when required and assist other technicians when required

Test and implement backup solutions for Windows 8 and previous versions of Windows.

Software restoration from local and network drives using cloning solutions including Ghost.

Fault find and diagnose any electrical and cosmetic issues for desktops, laptops and tablets, from all major computer manufacturers

Independent repair for incoming units including purchasing and installation of replacement parts

Software restoration from local and network drives using ghost

Detection and resolution of driver or software related issues

CCTV customer support (Swann Communications)

Escalation of issues of CCTV equipment to level 2 support

Provide training when required

Fault find and identify any issues with DVRs/cables and cameras

Sales advice with respect to CCTV products

Email support for US, Europe, UK, and Canadian markets

DSL broadband customer support (Vodafone Ireland)

Customer wireless router setup for connecting PCs and phones

Escalation of issues with DSL lines to engineering division

iPhone support, initial setup/email setup/hardware and network issues (Vodafone Ireland)

Fault-find hardware issues on desktops and workstations

Escalation of issues to lead technician

Surrogate for lead technician when unavailable

Rejection of defective material following part returns procedures

Escalate training issues to line management/training

Advise on technical issues with files on factory servers