Marneshia Johnson
Memphis
Summary
Dedicated instore crew member with 4 years of experience in fast-paced environments. Consistently enhances customer satisfaction and operational efficiency. Demonstrated success in improving order accuracy and reducing fulfillment time. Recognized for leadership in upselling initiatives. Excited to leverage problem-solving skills and collaborate with teams to drive success in future roles.
Overview
6
6
years of professional experience
Work History
Crew Leader
Papa Johns
05.2023 - 01.2025
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
Commercial Janitorial Cleaner
JSS Janitorial Services
01.2021 - 05.2023
- Provided exceptional service to clients by responding promptly to requests for additional cleaning or specific needs beyond routine duties.
- Collaborated effectively with team members to complete assigned tasks efficiently while maintaining high-quality standards.
- Enhanced facility cleanliness by performing daily janitorial tasks such as sweeping, mopping, and vacuuming.
- Consistently exceeded client satisfaction benchmarks through attentive service, and a strong work ethic.
Package Handler
FedEx
12.2019 - 06.2020
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Contributed to increased productivity by working effectively in high-pressure situations.
Crew Member
Wendys Restaurant
04.2019 - 12.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
Business Management
Southwest Community College
Skills
- Quality Control
- Team Leadership
- Mentoring
- Customer service
- Cash handling
- Excellent communication
- Adaptability
- Multi-tasking
- Physical stamina
Timeline
Crew Leader
Papa Johns
05.2023 - 01.2025
Commercial Janitorial Cleaner
JSS Janitorial Services
01.2021 - 05.2023
Package Handler
FedEx
12.2019 - 06.2020
Crew Member
Wendys Restaurant
04.2019 - 12.2019
Business Management
Southwest Community College
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