Rayna Jasper
Las Vegas
Summary
Performance-driven Vice President with 24 years of experience aligning systems with business requirements, policies and regulatory requirements. complex program management and product development experience to support business objectives. Passionate about applying excellent organization and communication skills to manage and lead diverse teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment. Successfully coordinates project work to mitigate risks and solve technical issues while providing budget oversight.
Overview
1
1
Certification
Work History
Vice President – Operations Project Management
Credit One Bank
- Provide leadership and direction in overseeing the performance of Operations Product Owners that manage the delivery of initiatives and projects through partnerships with cross-functional stakeholders
- Drive the successful implementation of 122 projects and business process improvement initiatives yearly for Business Operations using the Agile/Scrum framework and Waterfall development methodology
- Provide oversight of project reporting including presentations for Quarterly Business Reviews and weekly updates to the Executive Committee
- Create processes and standards that streamline project selection and delivery, improve resource utilization, and improve overall effectiveness
- Prioritize initiatives while ensuring full alignment with Operations business needs and strategic goals.
Vice President /Director - Technology Project Management
- Managed day-to-day performance of technology vendors
- Led the definition and development of IT delivery processes, policies, standards, and practices and managed centralized assets to support that capability throughout the organization
- Led a team of project managers that successfully organized and managed technology projects and system issues/enhancements from concept to post-mortem using SDLC and Agile Methodologies
- This included analytics, requirements documentation, testing coordination, and implementation
- Provided coaching/guidance to project managers to effectively execute project plans, manage expectations and resolve conflict
- Provided weekly and monthly status updates to senior management advising of project status and negotiating changes in project resources to achieve objectives and timelines.
Vice President / Director – Business Project Management Office
HSBC Mortgage Services
- Managed an annual 16.0M budget to implement technology-based projects for Mortgage Services
- Developed best practices, techniques, and tools for project planning, execution, project management, ongoing milestone/deliverable tracking, communication, and key performance metrics
- Oversaw development of business Return on the Investment process
- Provided leadership and direction in overseeing the performance of 16 employees across diverse functional projects
- Led numerous research, analysis, and flagship development projects for cross-functional and global business units that increased operational effectiveness and efficiencies
- Presented proposals and recommendations to executive management and business unit owners that aligned with company goals
- Facilitated steering committee and working sessions and provided regular updates to senior management to address business issues associated with projects
- Led weekly meetings with departmental owners and sponsors to review project pipeline and business cases for prioritization.
AVP/ Sr. Project Manager – Business Project Management Office
HSBC Card Services
- Led a team of experienced project managers in the implementation of large-scale technology and reengineering projects
- Managed large global projects for the business such as system conversions, portfolio acquisitions, and strategic initiatives
- Created efficiencies by consolidating business project management teams into one centralized group with improved outputs
- Managed close relationships between business units, external systems vendors, and internal systems organizations providing leadership in defining global and strategic development lifecycle requirements, procedures, and practices
- Spearheaded the development and implementation of the project process from concept to post-implementation
- Led JAD (Joint Application Development) sessions between business and technology to conduct process mapping, further define business requirements, and determine the technical approach
- Collaborated with technology teams to develop cost, resource, and delivery estimates
- Other positions held with HSBC between 1996 – 2002: Collections Manager, Sr
- Analyst, and Project Manager.
Vice President – Risk Technology Modernization
Credit One Bank
- Current
- Provide strategic guidance and leadership to a team that designs, develops, and support the Risk business through the delivery and management of technology solutions
- Work with Executive Leadership to plan the yearly technology roadmap for the enterprise
- Drive strategic roadmap both for product features, technology, and overall business development
- Oversee interconnected projects that build and contribute to the long-term business objectives
- Assess variances in initiatives, gather metrics, remove roadblocks, and implement changes as needed to ensure initiatives stay
- Implement a change management process.
Senior Vice President - Business Project Management Office
Oversite Data, LLC/Albertelli Law
- 05.2015
- Initiated and implemented new project methodologies, training manuals, and procedures that supported the long and short-term goals of the company
- Analyzed business practices to ensure an increase in efficiencies by assessing and measuring risks using synergy with servicing systems, policies, and procedures
- Held monthly review meetings to discuss budget and review project variances
- Collaborated with clients to drive a current state assessment, gap analysis, and remediation phases for projects, which created additional opportunities to deliver business and technology solutions to existing and new clients
- Provided leadership and direction in overseeing the performance of employees within the Project Management, Business Analysis, and Testing groups.
Education
Bachelor of Science, Business Management - Business Management
University of Phoenix
Tempe, AZ01.2024
Skills
- Team Leadership
- Relationship Building
- Decision-Making
- Critical Thinking
- Complex Problem-Solving
- Business Development
- Results-Driven
- Risk Management
- Process Improvement
- Budget Oversight
- Program Leadership
- Strategic Planning
Certification
- Certified Scrum Master
- Certified Product Owner
Timeline
Vice President – Operations Project Management
Credit One Bank
Vice President /Director - Technology Project Management
Vice President / Director – Business Project Management Office
HSBC Mortgage Services
AVP/ Sr. Project Manager – Business Project Management Office
HSBC Card Services
Vice President – Risk Technology Modernization
Credit One Bank
- Current
Senior Vice President - Business Project Management Office
Oversite Data, LLC/Albertelli Law
- 05.2015
Bachelor of Science, Business Management - Business Management
University of Phoenix
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