Derek WongWui
North Las Vegas,NV
Summary
Adept at enhancing operational efficiency and customer satisfaction, I leveraged skills in workflow optimization and customer relations to significantly improve service delivery at Nevada Health Centers. My expertise in staff management and scheduling streamlined processes, achieving notable growth and productivity across roles, from Dental Assistant to Director of Operations at Absolute Dental.
Overview
22
22
years of professional experience
Work History
Dental Assistant
Nevada Health Centers
01.2020 - Current
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Explained treatment procedures and instructed patients on home care guidelines.
Dental Assistant
Crown Dental
01.2019 - 01.2020
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Streamlined appointment scheduling, reducing wait times and enhancing patient satisfaction.
- Enhanced patient comfort by carefully explaining procedures and addressing concerns prior to treatments.
Office Manager
Sedation and Implant Dentistry
01.2018 - 07.2018
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
Dental Assistant
Divine Dental
01.2016 - 12.2017
- Explained treatment procedures and instructed patients on home care guidelines.
- Prepared patient x-rays and images for dentist review.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Enhanced team productivity by providing timely assistance during complex dental procedures.
Owner/Operator Carpet Cleaning Business
Fresh & So Clean Carpet Cleaning
01.2013 - 12.2015
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Director of Operations and Marketing
Absolute Dental
01.2003 - 12.2012
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Education
Pre Requisites For Dental Hygiene
Pierce Community College
Tacoma, WASkills
- Customer Relations
- Billing
- Scheduling and calendar management
- Payroll and budgeting
- Staff Management
- Staff hiring
- Workflow Optimization
- Expense Reporting
Timeline
Dental Assistant
Nevada Health Centers
01.2020 - Current
Dental Assistant
Crown Dental
01.2019 - 01.2020
Office Manager
Sedation and Implant Dentistry
01.2018 - 07.2018
Dental Assistant
Divine Dental
01.2016 - 12.2017
Owner/Operator Carpet Cleaning Business
Fresh & So Clean Carpet Cleaning
01.2013 - 12.2015
Director of Operations and Marketing
Absolute Dental
01.2003 - 12.2012
Pre Requisites For Dental Hygiene
Pierce Community College