LINA SMITH
Miami
Summary
Enthusiastic and detail-oriented waitress with 10 years of experience in the service and hospitality industry. Knowledgeable about food and beverage pairings, inventory management and kitchen preparation. Excellent memorization skills with an outgoing, personable attitude. Successful at building relationships with customers to increase loyalty and repeat business.
Overview
13
13
years of professional experience
Work History
Lead Waitress
JW Marriott Miami
01.2021 - Current
- Handle customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service boosting customer satisfaction by 40%.
- Assign work tasks to 20 servers and coordinate activities of dining room personnel to provide prompt and successful service to patrons.
- Draft monthly sales reports and keep the register accurate through correct billing, payment processing and cash management practices.
Waitress
Pastime Restaurant
01.2012 - 10.2015
- Kept server areas clean and stocked to increase efficiency while working 12+ tables.
- Greeted new customers, discussed the menu and suggested specials, increasing 25% of sales.
- Used POS system and maintained accuracy and efficiency when processing sales transactions.
Hostess
Bonefish Grill Restaurants
05.2012 - 09.2015
- Took an average of 100 reservations and to-go orders by phone daily, answered customer questions and informed of accurate wait times.
- Kept server areas clean and stocked to increase efficiency while working 12+ tables.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
Education
Bachelor of Science - Hospitality Management
Florida International University
Miami, FL06.2022
Skills
- Menu memorization
- Food preparation and safety
- Ordering procedures
- Bill computation and POS systems
- Table setting
- Bar terminology expertise
- Customer service and communication
- Time management and problem-solving
Training
- Customer Service and Complaint Handling Training - 2022
- Culinary Arts Management, Miami Dade College - 2021
- Food Safety Standards, Miami Dade College - 2021
- Food Prep and Food Safety Hazards Training, FSA Training - 2019
- First aid and CPR training, Red Cross - 2019
Relevant Skills
- Safety: Assist customers with dietary restrictions, explain menu items and suggest appropriate options.
- Attention to detail: Proactively offer assistance and provide accurate and timely information, making product and service recommendations.
- Leadership: Teamwork and diversity awareness by recognizing others' ideas and points of view.
- Product knowledge: High-level menu knowledge, making expert recommendations based on customers' tastes.
- Ability to work under pressure: Able to work calmly and efficiently under persistent customer volume.
Conference Attendance
- 1st Food Culture Conference, Miami, FL - 2022
- Florida Hotel Conference, Miami, FL - 2021
Certifications and Licenses
- Florida Food Handler Certification - 2019
- CPR Red Cross Certification - 2019
- Liquor Handler, Law authorized License #393155 - 2018
Languages
English
Native or Bilingual
Spanish
Full Professional
Italian
Professional Working
Timeline
Lead Waitress
JW Marriott Miami
01.2021 - Current
Hostess
Bonefish Grill Restaurants
05.2012 - 09.2015
Waitress
Pastime Restaurant
01.2012 - 10.2015
Bachelor of Science - Hospitality Management
Florida International University
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