Bethany Freed
San Rafael,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Courteous Hospitality specialist with keen understanding of guest expectations and conflict resolution strategies. Offering over 30 years of experience in managing day-to-day functions in many different industries and departments. Strong communicator dedicated to providing all guests and clients with the highest degree of hospitality. Dependable, organized, with an upbeat demeanor and commitment to client satisfaction.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Pilates Instructor
Pilates ProWorks
San Anselmo, Larkspur, Mill Valley, CA
04.2017 - Current
- Worked in team-based environment to provide clients with optimal fitness services.
- Promoted additional classes and available services to members.
- Tracked member attendance and participation for recordkeeping purposes.
- Attended continuing education classes to maintain current knowledge.
- Kept facilities and equipment clean and organized.
- Maintained excellent attendance record, consistently arriving to work on time.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Identified issues, analyzed information and provided solutions to problems.
Server
Absinthe
San Francisco, CA
02.2015 - 03.2017
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with new and regular customers.
Server
A16
San Francisco, CA
08.2011 - 03.2017
- Applied comprehensive knowledge of wine, specifically Southern Italian, and beer to increase daily beverage sales.
- Educated customers on product and service offerings
- Delivered fast, friendly, and knowledgeable service
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Greeted new customers, discussed specials and took drink orders.
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Maintained accuracy and efficiency when processing sales transactions.
- Anticipated guest needs and provided proactive service.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Education
Certified Pilates Instructor - Comprehensive Pilates Certification
ITT Pilates
Some College (No Degree) - Business Administration
University of Colorado At Boulder
High School Diploma -
Urban High School
San Francisco, CA 08.1991 - 06.1995
Skills
Organizational skillsRelationship buildingProblem resolutionCritical thinkingMS OfficeHuman anatomy understandingRecordkeepingSafety-consciousCustomer servicesSafety awarenessStudio promotion
Inbound phone call handling
Meeting coordination
Time management
Administrative support
Office management
Scheduling
Business administration
Event Coordination
Administrative supervision
Interdepartmental collaboration
Multitasking ability
Timeline
Pilates Instructor
Pilates ProWorks
04.2017 - Current
Server
Absinthe
02.2015 - 03.2017
Server
A16
08.2011 - 03.2017
High School Diploma -
Urban High School
08.1991 - 06.1995
Certified Pilates Instructor - Comprehensive Pilates Certification
ITT Pilates
Some College (No Degree) - Business Administration
University of Colorado At Boulder