Yisenia Hernandez
San Diego,CA
Summary
A highly motivated, detail-oriented and friendly individual with experience providing customer service, preparing food and ensuring restaurant environments are clean and safe, seeking for a position as a Restaurant Crew Member or Hostess Diligent .
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Professional caregiver with keen ability to provide nurturing and attentive care. Proven track record of maintaining safe and engaging environment for children, with strong emphasis on teamwork and adaptability. Skilled in implementing educational activities, ensuring proper nutrition, and managing daily routines efficiently. Dependable and responsive to diverse needs, fostering trust and positive relationships with both children and parents.
Overview
7
7
years of professional experience
Work History
Server
Landry's - Joe's Crab Shack
03.2022 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Demonstrated strong multitasking skills by managing multiple tables without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Retail Sales Associate Cashier
Beauty Supply Warehouse
10.2018 - 09.2019
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
- Upheld store appearance standards by restocking merchandise quickly and neatly organizing shelves/displays while also performing routine cleaning duties.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Crew Member
Kentucy Fried Chicken & Taco Bell
05.2017 - 06.2018
- Served as a cashier
- In charge of drive-Thru window
- Placed orders
- Opened and Closed the restaurant
- Made sure there was enough stock and food for day and night shift
- Made sure restaurant was clean for next business day
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Worked well with teammates and accepted coaching from management team.
- Accurately operated cash register to process customer payments.
Education
High School Diploma -
Kearny High School
06-2020
promotion certificate -
Innovation middle school
06.2016
Skills
- Good leader
- Team player
- Good listener
- Easy-going
- Confident
- Powerful personality
- Cash Handling
- Guest Engagement
- Strong Work Ethic
- Patience and Empathy
- Time Management
- Dependability
- Reliability
- Flexible scheduling
- Maintaining safe environment
- Child Supervision
- Toddler care experience
- Schedule Management
- School-age children experience
- Light Housekeeping
- Licensed driver
- Infant care experience
- Behavior Management
Languages
Spanish
Professional Working
Timeline
Server
Landry's - Joe's Crab Shack
03.2022 - Current
Retail Sales Associate Cashier
Beauty Supply Warehouse
10.2018 - 09.2019
Crew Member
Kentucy Fried Chicken & Taco Bell
05.2017 - 06.2018
promotion certificate -
Innovation middle school
High School Diploma -
Kearny High School
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