Motunrayo Amosu

Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.

• Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
• Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
• Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
• Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
• Enhanced fraud detection efforts by vigilantly identifying suspicious activities and transactions.
• Ensured compliance with banking regulations by accurately completing all required reports and paperwork.
• Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Reduced regulatory risks by conducting thorough customer due diligence (CDD) reviews.
• Enhanced AML compliance by implementing risk-based monitoring systems and procedures.
• Monitored financial transactions and immediately reported suspicious activity to authorities.

• Assisted in managing vendor relationships, negotiating contracts, and securing favorable terms.
• Kept records of customer interactions and transactions, recording details of inquiries, complaints and comments.
• Assisted in the development of detailed project plans, ensuring proper resource allocation and scheduling.
• Facilitated change management processes by effectively communicating updates to all affected parties.
• Provided valuable input for process improvements, resulting in increased efficiency and cost savings.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.

• Improved customer satisfaction by addressing and resolving complaints promptly.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Developed strong working relationships with staff, fostering a positive work environment.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Increased sales through effective merchandising strategies and targeted promotions.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
• Implemented loss prevention strategies, significantly reducing shrinkage.
• Improved customer satisfaction by resolving complaints and inquiries promptly.
• Assisted in organizing and overseeing assignments to drive operational excellence.

• Developed and implemented strategies to increase sales and profitability.
• Managed budget implementations, employee evaluations, and contract details.
• Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
• Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

• Reduced shipment delays through meticulous documentation and proactive communication with carriers.
• Evaluated supplier performance regularly, driving improvements in quality control and delivery times.
• Leveraged technology solutions to automate routine tasks, allowing more focus on strategic decisionmaking.
• Negotiated favorable shipping rates, resulting in significant cost savings for the company.
• Streamlined customs clearance procedures, reducing time spent at ports and eliminating unnecessary fees.
• Ensured compliance with international trade regulations, mitigating risk of penalties and fines.
• Coordinated cross-functional teams to expedite shipments and resolve any issues promptly.
• Achieved faster order processing by implementing a comprehensive export management system.
• Advised senior management on key developments affecting global trade policies or regulations that could impact the business''s bottom line.
• Spearheaded initiatives to improve shipment tracking capabilities, enhancing customer experience and transparency throughout the process.
• Optimized inventory levels by forecasting demand accurately based on historical data analysis.
• Managed all aspects of export operations, ensuring timely delivery and customer satisfaction.
• Verified shipments against documents to maintain accuracy.
• Developed and maintained relationships with customs brokers, freight forwarders and customers.
• Obtained necessary import and export licenses and permits for shipments.
• Prepared and submitted Harmonized Tariff Schedules (HTS) codes to US Customs.
• Coordinated with shipping and transport companies on behalf of clients.

• Addressed customer inquiries regarding their orders quickly and professionally, fostering positive client relationships that led to repeat business.
• Evaluated new technology solutions for potential implementation in the order fulfillment process, staying current with industry trends and best practices.
• Managed stock levels effectively by closely monitoring inventory levels against demand forecasts, avoiding stockouts, and reducing excess inventory.
• Conducted regular performance evaluations for team member, providing feedback for improvement and growth opportunities.
• Trained new team members on company procedures to maintain consistency in order fulfillment operations.
• Analyzed data trends to forecast future inventory needs and adjust purchasing strategies accordingly.
• Streamlined order fulfillment processes by implementing efficient inventory management systems.
• Developed strong relationships with suppliers, resulting in improved delivery times and lower costs.
• Negotiated favorable shipping rates with carriers, reducing overall transportation costs for the company.