KIMBERLY FUNK

• Solicited customer feedback to identify and improve on areas of weakness.
• Collaborated with cross-functional teams to achieve common goals and improve overall company performance.
• Monitored daily and weekly key performance indicators to maintain on-track status.
• Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
• Monitored workflow to improve employee time management and increase productivity.
• Mentored junior staff for increased productivity and job satisfaction.
• Conducted routine inspections to check quality and compliance with established specifications.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Developed and maintained courteous and effective working relationships.

AS CSR I ENGAGED WITH CUSTOMER TO HELP WITH DRIVER'S LICENSE RENEWAL, TITLING VEHICLES AND VEHICLE REGISTRATIONS.

• Handled customer inquiries and suggestions courteously and professionally.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

This was a business owned by my husband and I. As office manager I processed invoices received and paid invoices. I did payroll for 16 people and filed tax documents. I continued to work as office manager as I took on full time employment for Hollywood Casino & the WV division of Motor Vehicles.

As customer service representative I cashed checks, redeemed slot machine tickets & table game chips, processed credit cards and reconciled cashier drawers at the end of shifts.

As deli/bakery manager I was responsible for hiring and training of employees. I did scheduling of 21 employees, I was responsible for ordering products, maintaining profit margins and keep labor rates down. I traveled as far as Texas to help open new stores with hiring employees to setting up the deli/bakery departments.