Melissa Corrado
Summary
Professional appraiser with extensive experience in assessing and processing auto damage claims. Known for delivering precise appraisals and effective negotiations to ensure fair settlements. Highly collaborative team player, adaptable to changing needs, and dependable in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Auto Damage Appraiser/Customer Representative
Turnpike Motors Auto Body
12.2022 - Current
- Assisted customers with setting up rental cars for duration of repairs
- Take photographs and write detailed summaries to document damage
- Used strong communication skills to negotiate final damage estimates and shop repair costs
- Calculated damage and claim values with CCC
- Appraised wide range of vehicles, including vans, light trucks and passenger cars
- Documented vehicle damage and condition by taking meticulous notes and photographs
- Managed heavy workload of 20+ ongoing cases thanks to strong organizational, time management and collaboration skills
- Provided policyholders with advice regarding vehicle repairs and body shop procedures to maximize customer satisfaction
- Conducted inspections on damaged vehicles and generated accurate estimated costs for repair work
- Prepared insurance forms on behalf of customers, detailing damage details, car conditions and shop quotes
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Enhanced customer satisfaction by delivering honest advice to policyholders regarding repair work and body shop processes
- Improved profit margins by streamlining operations and workflow
Office Administrator/Customer Service Representative
Sabo Auto Body
11.2016 - 12.2022
- Tracked office supplies and restocked low items to keep team members on-task and productive
- Answered multi-line phone system, route calls, delivering messages to staff and greeting visitors
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Reconciled account files and produced monthly reports
- Assisted in preparation and processing of payroll to facilitate prompt staff payments
- Maintained electronic and paper filing systems for easy retrieval of information
- Organized, facilitated and participated in community service efforts
- Managed and properly accounted for petty cash issued to facilitate general office activities
- Edited documents to improve accuracy of language, flow, and readability
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Cleaned and straightened repair work area and customer consultation areas to maintain neat, organized appearance
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions
Office Assistant
Classic Coach Works
08.2003 - 10.2016
- Cleaned and straightened repair work area and customer consultation areas to maintain neat, organized appearance
- Evaluated vehicle schematics to assess required parts and order accordingly
- Coordinated special projects and managed schedules
- Updated reports, managed accounts, and generated reports for company database
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Managed office operations while scheduling appointments for department managers
- Maintained computer and physical filing systems
- Managed compliance to keep organization operating within legal and regulatory guidelines
- Developed and maintained successful relationships with vendors, suppliers and contractors
- Successfully managed budgets and allocated resources to maximize productivity and profitability
- Maintained and processed invoices, deposits, and money logs
- Reported financial data and updated financial records in ledgers and journals
- Reconciled and corrected issues with financial records
- Identified accounting errors when cross-referencing documents and database information
- Posted daily receipts and payments in accordance with corporate protocols
- Recorded deposits, reconciled monthly bank accounts and tracked expenses
- Analyzed financial data to assist in budget creation and forecasting
- Managed and responded to correspondence and inquiries from customers and vendors
- Entered figures using a 10-key calculator to compute data quickly
- Gathered, evaluated and summarized account data in detailed financial reports
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit ready
Education
Master of Arts - Hebraic Heritages Studies
Biblical Life College And Seminary
Seymour, MO06.
Bachelor of Science - Organizational Leadership
University of Bridgeport
Bridgeport, CT05.2017
Associate of Science - Business Management
Yavapai College
Prescott, AZ06.1999
Associate of Science - Accounting
Naugatuck Valley Community College
Waterbury, CT06.1997
Skills
Organizational growth
Estimating repair costs
Professionalism and ethics
Computer software proficiency
Claims management
Negotiation and communication
Decision-making skills
Customer service expertise
Vehicle inspection proficiency
Insurance procedures
Repair planning
Time management
Timeline
Auto Damage Appraiser/Customer Representative
Turnpike Motors Auto Body
12.2022 - Current
Office Administrator/Customer Service Representative
Sabo Auto Body
11.2016 - 12.2022
Office Assistant
Classic Coach Works
08.2003 - 10.2016
Bachelor of Science - Organizational Leadership
University of Bridgeport
Associate of Science - Business Management
Yavapai College
Associate of Science - Accounting
Naugatuck Valley Community College
Master of Arts - Hebraic Heritages Studies
Biblical Life College And Seminary
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