Britus Jean Baptiste
Bloomfield,NJ
Summary
Hardworking customer service representative with multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Security
Planned Companies
Livingston, NJ
03.2023 - 05.2024
- Maintained a professional appearance by adhering to dress code standards.
- Acknowledged and greeted residents and visitors entering or leaving the building, promoting a pleasant environment.
- Delivered exceptional customer service using active engagement, effective listening, and well-developed interpersonal skills.
- Updated the security log book to maintain most relevant visitor information.
- Confirmed visitor identification before granting entry into the building.
- Surveyed multiple CCTV feeds, maintaining high levels of alertness throughout shifts to closely monitor important areas on the grounds.
- Managed and directed incoming calls to appropriate residents ensuring that all requests or complaints were handled efficiently.
- Ensured compliance with safety regulations within the workplace by following established guidelines.
Crew Member
Shake Shack
Wayne, NJ
06.2022 - 02.2023
- Served food quickly for positive guest experiences.
- Kept restaurant lobby, front counter, and restrooms neat and clean throughout shift.
- Interacted pleasantly with guests to deliver quality customer service.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Followed all safety guidelines while operating equipment such as slicers, fryers, and ovens.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces, and restocking supplies.
- Adhered to health department regulations regarding food handling procedures.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
Package Handler
Amazon
Avenel, NJ
09.2020 - 06.2022
- Assisted in loading delivery trucks with prepared packages.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Picked products using RF scanner to fill orders.
- Disposed of debris and hazardous materials properly to avoid contamination.
- Assisted in training new employees on package handling processes.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Adhered to safety guidelines during all warehouse tasks.
- Packed, sealed, and labeled products for shipment.
Cook
Popeyes® Louisana Kitchen
Irvington, NJ
11.2017 - 03.2020
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Communicated clearly and positively with coworkers and management.
- Wrapped, dated, and labeled food items in storage for safety and freshness.
- Followed procedures for safe food preparation, assembly, and presentation.
- Used standardized recipes and other instructions to prepare food.
- Assisted management with inventory control and stock ordering.
- Managed portion control using correct utensils during preparation and plating.
- Took initiative to find extra tasks when scheduled duties were completed.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces, and emptying trash cans.
Education
Certification - Dental Assisting
American Institute
Clifton, NJ02-2025
High School Diploma -
Frank H. Morrell High School
Irvington, NJ06-2020
Skills
- Exceptional customer service
- Food handling
- Team Collaboration
- CCTV Surveillance
- OSHA
Languages
Haitian Creole
Professional
References
References available upon request.
Timeline
Security
Planned Companies
03.2023 - 05.2024
Crew Member
Shake Shack
06.2022 - 02.2023
Package Handler
Amazon
09.2020 - 06.2022
Cook
Popeyes® Louisana Kitchen
11.2017 - 03.2020
Certification - Dental Assisting
American Institute
High School Diploma -
Frank H. Morrell High School
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