Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
SalesAssociate

Mildred Smith

Orlando,FL

Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Highly experienced [Job Title] known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Sales Associate

Advanced Auto Parts
Orlando, FL
12.2021 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.

Key Holder

Spencer's Gifts
Traverse City, MI
02.2021 - 10.2021
  • Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
  • Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.

Technician's Assistant

Jerrys Mobile Services
Traverse City, MI
01.2019 - 10.2021
  • Organized work to meet demanding production goals.
  • Maintained quality assurance and customer satisfaction objectives.
  • Executed diagnostics, troubleshooting and evaluations on Watercrafts.
  • Completed job reports and logs immediately following service calls.
  • Conducted tests of components and systems to evaluate performance and identify concerns.
  • Performed complex mechanical alignments and calibration of equipment to quality standards.
  • Utilized control mechanisms and hands-on procedures to operate machines.
  • Managed team performance by training, mentoring, disciplining and motivating employees.
  • Determined maintenance requirements and assigned repairs to qualified employees.

Lube Technician

Monro Muffler Brake & Service
Farmington Hills, MI
04.2018 - 11.2018
  • Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
  • Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
  • Kept shop areas neat, clean and free of safety hazards.
  • Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
  • Topped off fluids in vehicle engines to lubricate, protect and cool engine.
  • Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
  • Worked alone or in team-based systems to complete up to [Number] oil changes each day.
  • Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
  • Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
  • Checked fluids, tires, brakes and other systems as part of 10-point inspection.
  • Applied lubricants to moving parts of vehicle engines to prevent premature engine wear.
  • Greeted customers and answered questions about oil changes and other services.
  • Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
  • Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
  • Used [Equipment] to dismount and mount tires to perform air checks, rotations and rebalances.
  • Removed trip hazards and other obstacles to maintain safe vehicle service work environment.
  • Suggested additional services to customers in order to meet upsell goals.
  • Learned to perform vehicle alignments and diagnose and repair suspension malfunctions to expand automotive services skill set.
  • Cleaned automotive service bays and removed debris and metals to promote organized work environment.
  • Conducted vehicle inspections and recorded results in database to comply with Michigan vehicle inspection requirements.

Key Holder

Advanced Auto Parts
Farmington Hills, MI
06.2016 - 11.2018
  • Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
  • Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.

Shift Manager

Taco Bell
Farmington Hills, MI
07.2014 - 06.2016
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.

Sales Associate

Leslie's Pool Supplies
Farmington Hills, MI
04.2013 - 09.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.

Education

Marine Certifications - Marine Mechanics

Universal Technical Institute
Orlando, FL
11.2022

High School Diploma -

North Farmington High School
Farmington Hills, MI
10.2015

Skills

  • Stockroom Upkeep
  • Inventory Control Procedures
  • Sales Generation
  • POS System Operations
  • Order Processing
  • Customer Service
  • Sales Goal Attainment
  • Teamwork and Collaboration
  • Verbal and Written Communication
  • Store Opening and Closing
  • Cash Handling
  • Time Management
  • Upselling Products and Services
  • Checking Inventories
  • Shrinkage Prevention
  • Stockroom Organizing
  • Returns and Refunds
  • Sales Leadership
  • Sales Communications
  • Cash Register Operations
  • Retail Knowledge
  • Market Research
  • Google Spreadsheets
  • Customer Understanding
  • Art History
  • Following Up with Clients

Accomplishments

  • Supervised team of 2-7 staff members.
  • Resolved product issue through consumer testing.
  • Achieved several customer satisfactions through effectively helping with oil changes and inspections.

Certification

  • Tire change, balancing certification - 2017-2018

Timeline

Sales Associate

Advanced Auto Parts
12.2021 - Current

Key Holder

Spencer's Gifts
02.2021 - 10.2021

Technician's Assistant

Jerrys Mobile Services
01.2019 - 10.2021

Lube Technician

Monro Muffler Brake & Service
04.2018 - 11.2018

Key Holder

Advanced Auto Parts
06.2016 - 11.2018

Shift Manager

Taco Bell
07.2014 - 06.2016

Sales Associate

Leslie's Pool Supplies
04.2013 - 09.2015

Marine Certifications - Marine Mechanics

Universal Technical Institute

High School Diploma -

North Farmington High School

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Mildred Smith