Jerhett Albert
Area Operations Manager
Port Allen,Louisiana
Summary
Highly-organized Regional Operations Manager with an aptitude for driving productivity and performance in field teams developed over 15 years of experience. Proficient in customer service and channel distribution, effectively generating new business opportunities and partnerships to increase long-term revenue growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Area Operations Manager
Shermco Industries
Baton Rouge & Lake Charles, LA
10.2019 - Current
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Supervised 25 employees daily, overseeing efficiency of the electrical field service departments for Baton Rouge and Lake Charles, LA.
- Assist sales team daily by attending sales meetings, job walks, proposal generation, and collaborating to develop sales/pricing strategies.
- Developed processes to save on costs and prevent losses.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
- Managed purchasing, service, and customer account operations efficiently.
- Responsible for managing P&L for Baton Rouge & Lake Charles Service Centers.
Service Center Manager
Electrical Reliability Services, (Vertiv)
Gonzales, Louisiana
12.2012 - 10.2019
- Managed a field service team of 10 - 12 technicians daily. Our customer base consisted primarliy of many clients in the petro-chem industry, utilities, and municipailities from Biloxi, MS to Lafayette, LA.
- Perform employee evaluations on all field service and administrative personnel assigned to Baton Rouge Service Center.
- Managed schedule and focused on providing excellent customer service.
- Responsible for P&L of Baton Rouge Service Center.
- Assisted sales with proposal generation, change orders, sales meetings with customers, and working together to establish sales/pricing strategies
- Maintained test equipment (new equipment, calibration, and repairs)
- Assigned training and mentoring to promote employee development.
- Review technical reports and provide to customer. Worked with sales to follow up on deficiencies to increase opportunities for pull through services.
Field Service Technician
Electrical Reliability Services (Vertiv)
Gonzales, Louisiana
10.2010 - 12.2012
- Performed preventive maintenance and electrical testing on various electrical equipment including, switchgear, circuit breakers, transformers, cables, motor control centers, bus duct, generators, motors, and batteries.
- Record detailed and accurate equipment information and test data.
- Provide detailed technical reports including all equipment and component information, inspections and testing performed, cleaning and (or) repair performed, test values, and deficiencies and recommendations.
- Worked with customers, as well as our internal sales and operations teams to discover and follow up on additional opportunities.
- Completed all technical and safety training.
Operations Manager
Pumba Electric
Port Allen, LA
08.2008 - 10.2010
- Supervised a team of approximately 25 electricians, performing various projects and emergency work as an electrical contractor.
- Met with customers to develop scopes of work based on project needs.
- Responsible for discovering project opportunities, estimating and generating proposals, and executing projects.
- Directly responsible for managing the schedule.
- Created and issued purchase orders for material and equipment. Managed scheduling and receiving material and equipment to avoid project delays.
- Review invoicing for accuracy.
Owner
Quality Reliable Service (QRS Electric)
Brusly, LA
06.2006 - 08.2008
- Managed day-to-day business operations.
- Performed residential/commercial electrical services.
Education
Process Technology
Baton Rouge Community College
Baton Rouge, LAHigh School Diploma -
Brusly High School
Brusly, LA05.1996
Skills
- Financial Statement Review & Responsibility
- Verbal and Written Communication
- Customer Service Management
- Recruitment and Hiring
- Budget Control
- Employee Motivation
- Policy Development and Enforcement
- Performance Assessment
- Sales Promotion
- Cost Reduction
- Focus and Follow-Through
- Goal Setting
Accomplishments
- Consistently managed teams with high morale and low turnover, while meeting and exceeding the organizations business goals, and providing great customer service.
Certification
- OSHA 30
- OSHA 10
- ESQEW
- Smith Driver
- TWIC Card
- Level 1 Ultrasound
- level 1 Thermography
Timeline
Area Operations Manager
Shermco Industries
10.2019 - Current
Service Center Manager
Electrical Reliability Services, (Vertiv)
12.2012 - 10.2019
Field Service Technician
Electrical Reliability Services (Vertiv)
10.2010 - 12.2012
Operations Manager
Pumba Electric
08.2008 - 10.2010
Owner
Quality Reliable Service (QRS Electric)
06.2006 - 08.2008
Process Technology
Baton Rouge Community College
High School Diploma -
Brusly High School