Emilee Hays

Schedules employees, organizes events, and over sees childcare department. Maintains health and safety codes to provide a safe and fun environment for the staff and children.

See patients daily, providing them with orthotic services and providing the best patient care possible.

• Schedules appointments, answers phones, and completes computer work, all while attending to customers and giving them the best customer service possible. Works with insurance companies, estimators, and co-workers in order to not only insure customer satisfaction, but to go above and beyond their expectations Uses many computer software programs to keep customers up to date on the status of their vehicles.
• Investigated and resolved accounting, service and delivery concerns.
• Increased efficiency and team productivity by promoting operational best practices.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Followed up with customers about resolved issues to maintain high standards of customer service.

Provided a safe and nurturing environment to build trust and confidence in the children. Established a routine to promote good behavior, and completed several daily tasks, everything from breakfast to bedtime.

• Processed and mailed customer invoices or e-mailed electronic statements. Posted customer payments, and submitted bank deposits when received.
• Posted cash and check receipts by entering and verifying transactions from local deposits and lockboxes.
• Created financial reports by analyzing, collecting and summarizing account trends and information.
• Answered customer questions and concerns and sought through outstanding payment accounts to resolution.

Schedules appointments, answers phones, and completes computer work, all while attending to customers and giving them the best customer service possible. Maintains files of clients and keeps them up to date and organized. Collects payments and keeps track of accounts receivable. Works alongside coworkers to make the business the best it can be.

• Schedules appointments, answers phones, and completes computer work, all while attending to customers and giving them the best customer service possible. Works with insurance companies, estimators, and co-workers in order to not only insure customer satisfaction, but to go above and beyond their expectations. Uses many computer software programs to keep customers up to date on the status of their vehicles. Enters parts invoices, and logs bank activity. Keeps track of checks, logs deposits, and completes deposits by taking them to the bank.
• Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
• Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
• Supervised [Number] [Job Title]s in providing excellent customer service to callers requiring assistance for [Type] and [Type] issues.
• Created team rotations to man center effectively during peak hours.
• Minimized workflow issues by cross-training staff on technical procedures, protocols and customer service practices.