OMOTAYO AREO

• Verified accurate account invoicing through collaboration with accounting department.
• Managed system support functions to set priorities and service levels expectations.
• Processed and entered customer orders into database and provided proactive customer service for accounts.
• Tracked orders and notified customers of status or potential delays.
• Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
• Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
• Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
• Generated documentation and information required for customer shipments.
• Liaised between warehouse personnel and customer to facilitate account and operational needs.
• Maintained department procedures manual detailing processing requirements for each individual account.

• Worked within task management system to receive, manage and close support requests.
• Partnered with sales, operations and field service teams to coordinate solutions.
• Supported customers throughout incident response, management and resolution to deliver expert assistance for technical needs.
• Tracked changing software and technologies with potential to impact customer requirements.
• Managed fast-paced call center work to assist high volume of daily customers using multiple internal databases and systems.
• Assisted sales team by creating and maintaining supporting data files.
• Troubleshot problems with software, hardware and networking for users.
• Recognized escalation needs and connected customers with advanced support staff.
• Crafted intelligent, professional responses to emailed and web chat customer questions.
• Identified trends in client requests and helped management get ahead of ongoing problems.
• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

Developing and effectively managing relationship with assigned merchant, meeting and surpassing their expectations, whilst generating targeted transaction volumes and values.
 Providing first level support on site in merchant location and escalate unresolved issue to POS Business.
 Following up with issues till resolution is provided in line with merchant expectation.
 Monitoring and tracking of activities, improvements, failures, changes, challenges and provide report on a
periodic basis.
 Ensuring POS are active and functioning.
 Developing work plan, managing the work plan, implement strategic objectives in delivering set targets and
budget on POS under my supervision.
 Ability to efficiently conduct analysis and produce high quality insight and information whilst managing the POS.

• Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
• Worked with banking operations departments to facilitate communication and deliver personalized solutions to customers.
• Generated new business and referral clients in partnership with financial advisors and branch team.
• Transcended requirements on consistent basis to satisfy customers.
• Attending to customer enquiries and complain
• Writing of CAM for both Personal and Group loan Customers.
• Receiving and Paying of cash to both internal and external customers
• Sourcing for new customer and maintaining of existing customers
• Attending to customer on how to make use of debit card on P.O.S,WEB and ATMs
• Opening of new account to customers, updates of account for existing customers and also reactivation's of
  dormant account for customers.
• Providing good customer relationship and promptly resolving customers’ complaints to ensure customer
  satisfaction.
• Training members of staff on newly added product by Bank.
  
• Ability to multi-task on the job.

Receiving and processing reservation orders placed by guests
 Welcoming and attending to arriving guests.
 Effectively managed and built a database for guest.
 Processed changes in guests’ arrival and departure register.
 Maintained accurate room statistics and room key inventories, gave appropriate room keys to guests.
 Provided information about the activities in the hotel and surrounding area.
 Received payments from guests, and processed guests’ accommodation, food and beverage accounts.
 Maintain guests account statements and complete proper financial settlements.
 Effectively communicated with other departments in the hotel.
 Properly check in and checking out guests.

 Developed new business relationships with organizations and maintained important revenue-generating
relationships.
 Provided good customer relationship, promptly resolved guests’ complaints to ensure customer
satisfaction.