Summary
Overview
Work History
Education
Skills
Timeline
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Robbi Russell

Pacific,WA

Summary

Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions. Organized and dependable successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

21
21
years of professional experience

Work History

Specialist/Personal Assistant

Yohana, Inc.
01.2022 - 09.2022
  • Maintained confidentiality and discretion while handling sensitive information.
  • Managed travel arrangements including flights, accommodations, and itineraries for my clients.
  • Managed complex calendar coordination across multiple time zones for seamless travel and meeting scheduling.
  • Oversaw personal calendars and coordinated appointments for future events.

Executive Sales and Marketing Assistant/Event Coordinator

Rottler Mfg.
03.2017 - 04.2020
  • Boosted sales performance by assisting in the creation of persuasive marketing materials such as brochures and product sheets.
  • Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
  • Maintained documentation, detailing assignments, in-progress work and completed project milestones.
  • Contributed to successful product launches through meticulous coordination of promotional events and activities.
  • Supported the development of profitable partnerships by conducting market research and identifying potential collaboration opportunities.
  • Strengthened brand identity with consistent messaging across various platforms including print, digital, and social media channels.
  • Coordinated trade show presence, ensuring effective representation at industry events to generate leads and increase brand visibility.
  • Aided in budget management, tracking expenses and analyzing return on investment metrics to optimize marketing spend.
  • Maximized event attendance with thorough planning, promotion, and logistics support for conferences, webinars, or workshops.
  • Assisted in growing customer database through lead generation tactics like landing page optimization or targeted online advertising campaigns.

Executive Assistant

Flow International - Kent, WA
06.2001 - 02.2016
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
  • Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
  • Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Handled confidential and sensitive information with discretion and tact.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Customer Care Specialist Manager

Flow International
06.2001 - 11.2012
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Reduced customer complaints by efficiently resolving issues through effective communication and problem-solving skills.
  • Developed strong relationships with clients, leading to increased loyalty and repeat business.
  • Provided exceptional support during high call volume periods, maintaining a professional demeanor under pressure.
  • Balanced competing priorities while maintaining a focus on delivering exceptional service for each individual customer interaction.

Education

High School Diploma -

Florence-Carlton High School
Florence, MT

Skills

  • Quality Assurance
  • Resource Allocation
  • Customer Relations
  • Root Cause Analysis
  • Proficient in MS Office, Citrix AX, Salesforce, Goldmine, JDE, ACT, Zoom, Google Apps, Canva
  • Attention to detail
  • Organizational skills

Timeline

Specialist/Personal Assistant

Yohana, Inc.
01.2022 - 09.2022

Executive Sales and Marketing Assistant/Event Coordinator

Rottler Mfg.
03.2017 - 04.2020

Executive Assistant

Flow International - Kent, WA
06.2001 - 02.2016

Customer Care Specialist Manager

Flow International
06.2001 - 11.2012

High School Diploma -

Florence-Carlton High School

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Robbi Russell