Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Clarissa Nava

Hutto,TX

Summary

To use sales, management, and superior service skills in a new and exciting industry. Thrive in a fast paced environment.

Overview

27
27
years of professional experience

Work History

Senior Business Advisor

Generational Equity LLC
11.2022 - 03.2023
  • Responsible for business development
  • Advised business owners of changes in market and how attending company's conference would be beneficial to them.
  • Cold called over 200 contacts daily.
  • Responsible for being first contact between business owner and our company
  • had to find creative ways to get through gate keepers to get to speak with owners on phone.

Senior Loan Consultant

Gravity Lending
11.2020 - 10.2022
  • Developed strong relationships with customers through high levels of customer service.
  • Assisted customers in understanding loan terms and conditions to make informed decisions about their auto refinance.
  • Worked with cold and warm leads with average of 200 calls daily.
  • Communicated approvals and declines directly with customer.
  • Sold products such as extended warranties and GAP
  • Maintained coachable attitude and adapted to change in very fast paced environment

Branch Operations Supervisor

Amplify Credit Union
11.2015 - 02.2020
  • Started at Amplify Credit Union as Account Management Professional then promoted to Senior Account Management Professional and ended as Branch Operations Supervisor
  • Maintained friendly and professional member interactions.
  • Performed monthly compliance audits.
  • Assessed employee performance and developed coaching opportunities.
  • Handled all executive's accounts as well as all new employee account set ups.
  • Led team in transitioning from cash machines to cash drawers including writing procedures.
  • Chosen by retail operations team to organize and schedule lending training for all retail employees including retail management.

Store Manager

Iacon Inc
08.1996 - 01.2005
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Exceeded company sales goal 3 years in a row.
  • Assisted in hiring, training, and terminating staff in other locations out of state.

Education

Business Administration

Austin Community College
Austin, TX

Business Administration

The University of Texas Rio Grande Valley
Edinburg, TX

Skills

  • Cold Calling
  • Sales
  • Team Player
  • Loan Origination
  • Training
  • Cash Handling
  • Banking
  • Audit Procedures
  • Adaptable
  • High Energy

Languages

Spanish
Native or Bilingual

Timeline

Senior Business Advisor

Generational Equity LLC
11.2022 - 03.2023

Senior Loan Consultant

Gravity Lending
11.2020 - 10.2022

Branch Operations Supervisor

Amplify Credit Union
11.2015 - 02.2020

Store Manager

Iacon Inc
08.1996 - 01.2005

Business Administration

Austin Community College

Business Administration

The University of Texas Rio Grande Valley
Clarissa Nava