Summary
Overview
Work History
Education
Skills
State
City
Zip
Personal Information
Community Service
Timeline
Christine LaHay

Christine LaHay

Iowa City,IA
Many people today believe that cynicism requires courage. Actually, cynicism is the height of cowardice. It is innocence and open-heartedness that requires the true courage—however often we are hurt as a result of it.
Erica Jong

Summary

Hardworking professional with 3 years of experience and proven knowledge of back office operations, administrative support, and customer service. Aiming to leverage my abilities to successfully fill the Administrative role on your team. Detail-oriented professional with experience in records management, Microsoft Office, and customer service. Frequently praised as hard-working by peers, I can be relied upon to help your team achieve its goals. Detail-oriented individual with proven ability to manage multiple tasks with efficiency and accuracy. Excellent interpersonal, communication, and computer skills. Committed to providing customers with the best possible support and assistance.

Overview

3
3
years of professional experience

Work History

NURSING UNIT SECRETARY

Stead Family Children's Hospital
01.2023 - 07.2023

RAMP AGENT

Unifi
05.2022 - 04.2023
  • Maintained ramp and warehouse areas to maximize safety and security
  • Performed pre-flight inspections of aircraft and ensured proper loading and unloading of cargo and baggage
  • Washed out cargo containers or storage areas
  • Managed ground service equipment including loaders, baggage carts, and aircraft deicers.

SERVER

Cheddar's
12.2021 - 08.2022
  • Memorized frequent customer preferences to build relationships and loyalty
  • Displayed enthusiasm and knowledge about restaurant's menu and products
  • Provided excellent customer service by anticipating needs and responding promptly to requests.

CUSTOMER SERVICE AGENT

Alaska Airlines
06.2020 - 10.2021
  • Provided account information to customers and explained bill service policies and customer rights
  • Referred unresolved customer grievances to designated departments for further investigation
  • Recommended improvements in products, services or billing methods to prevent future problems
  • Managed workload independently with minimal supervision from team lead or manager
  • Performed data entry tasks accurately and in a timely manner
  • Identified opportunities for upselling additional products or services based on customer needs.

Education

BACHELOR OF SCIENCE (B.S.) IN BUSINESS MANAGEMENT -

Mt Mercy University
02.2013

ASSOCIATE IN APPLIED SCIENCE (A.A.S.) IN BUSINESS ADMINISTRATION -

Kaplan University
03.2010

Skills

  • Intercom Communications
  • Financial Documentation
  • Interoffice Correspondence
  • Ordering Lab Tests
  • Calendar Management
  • Maintenance Requirements
  • Patient Confidentiality
  • Patient Medical Histories
  • Medical Appointment Scheduling

State

IA

City

Iowa City

Zip

52245

Personal Information

Title: Clerical Secretary

Community Service

VOLUNTARY WORKER, The University of Iowa, Iowa City, IA, 01/2023 - 03/2023

Timeline

NURSING UNIT SECRETARY - Stead Family Children's Hospital
01.2023 - 07.2023
RAMP AGENT - Unifi
05.2022 - 04.2023
SERVER - Cheddar's
12.2021 - 08.2022
CUSTOMER SERVICE AGENT - Alaska Airlines
06.2020 - 10.2021
Mt Mercy University - BACHELOR OF SCIENCE (B.S.) IN BUSINESS MANAGEMENT,
Kaplan University - ASSOCIATE IN APPLIED SCIENCE (A.A.S.) IN BUSINESS ADMINISTRATION,

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Christine LaHay