Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kiara Morris

Brooklyn,NY

Summary

Full rounded, multi talented worker specializing in Customer Service, Cooking, Organization, bartending, and much more. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organization from filing, data entry, stocking,etc.

Overview

9
9
years of professional experience

Work History

Costume Distribution

Sesame Flyers
06.2018 - Current
  • Inventory, Costume distribution, Customer service, Organization, Data entry
  • Assisted with marketing initiatives such as local event participation or distribution of promotional materials, raising brand awareness within the community.

Customer Service Associate

Fed Ex Ship & Print Center
01.2023 - 11.2023
  • Inventory, Organization, Hospitality, Printing Labels, Data Entry, Customer Service, Computer Skills, Production, Shipping Skills
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.

Team

Stand Up Wireless Cell Phones
12.2021 - 03.2022
  • Handing out government cell phones to people with SSI and Medicaid, Verifying eligibility of service, Customer service
  • Worked different stations to provide optimal coverage and meet production goals.

Canvasser

NYC + Health & Hospitals (H+H) Test and Trace Corp Team
10.2021 - 12.2021
  • Distributed masks to the public, Set Vaccination appointments, Customer Service, Hospitality, Provided the community with Information on all vaccines
  • Maintained a positive attitude and high energy levels throughout long hours of door-to-door outreach, contributing to team morale.
  • Collaborated with fellow team members to ensure consistent messaging and seamless coordination of canvassing activities across neighborhoods.
  • Adapted communication style to address diverse populations effectively, ensuring inclusivity and respect for all individuals encountered.

Canvasser

Mosaic NYC+ Health & Hospitals (H+H) Test and Trace Corp Team
05.2021 - 10.2021
  • Distributed masks to the public, Set vaccination appointments, Hospitality, Research
  • Responded to customer questions and objections to address concerns and build rapport.
  • Enhanced community engagement with local issues by organizing and participating in public forums, rallies, and other events.
  • Identified customer needs to provide appropriate product solutions.

Babysitter

Babysitting Service
10.2017 - 03.2018
  • Care for a 2 year old girl and a 4 year old girl during the weekdays, Ensure children were bathe and fed, Daily activities such taking them to the park, the museum, etc., Ensure the safety of children at all times from pickup to drop off, Made sure both children did their homework, Sometimes putting them to sleep
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Prepared healthy, age-appropriate snacks and meals.
  • Reassured children when upset providing emotional support and stability.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.

Brand Ambassador

Pyatt’s Touch Bundle
09.2015 - 01.2018
  • Inventory, Organization, Brand Ambassador
  • Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.

Office Assistant

CCM Ruby’s Place
06.2016 - 10.2017
  • Retrieved information when requested, Performed work related errands as requested such as going to the post office and bank, Data entry and computer based work, Greet and direct customers to destination
  • Interacted with customers by phone, email, or in-person to provide information.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.

Office Intern

Rapid Realty
01.2016 - 06.2016
  • Retrieved information when requested, Performed work related errands as requested such as going to the post office and bank, Data entry and computer based work, Greet and direct customers to destination
  • Supported daily operations, contributing to a well-organized and efficient work environment.
  • Sorted, organized, and maintained files.
  • Answered and transferred incoming telephone calls, taking messages for various staff members.

Education

Criminal Justice Major -

Penn State Berks
11.2020

Bachelor of Science - Interdisciplinary Studies

Benjamin Banneker Academy
Brooklyn, NY
06.2018

Skills

  • Customer Service
  • Leadership and management
  • Problem Solving
  • Teamwork
  • Organization
  • Costume and Makeup
  • Call Schedule Distribution
  • Alcohol awareness
  • Bar Equipment Familiarity
  • Cleaning and sanitization
  • Cash Handling
  • ID Verification
  • Backstock organization
  • Recordkeeping Organization
  • Shelving Organization
  • Office Space Organization
  • Teamwork and Collaboration
  • Friendly, Positive Attitude
  • Problem-Solving
  • Time Management

References

  • Jontae Mutiya, (305) 680-4127
  • Tamia Stewart, (347) 631-2327
  • Rachel Carter, (347) 260-5632

Timeline

Customer Service Associate

Fed Ex Ship & Print Center
01.2023 - 11.2023

Team

Stand Up Wireless Cell Phones
12.2021 - 03.2022

Canvasser

NYC + Health & Hospitals (H+H) Test and Trace Corp Team
10.2021 - 12.2021

Canvasser

Mosaic NYC+ Health & Hospitals (H+H) Test and Trace Corp Team
05.2021 - 10.2021

Costume Distribution

Sesame Flyers
06.2018 - Current

Babysitter

Babysitting Service
10.2017 - 03.2018

Office Assistant

CCM Ruby’s Place
06.2016 - 10.2017

Office Intern

Rapid Realty
01.2016 - 06.2016

Brand Ambassador

Pyatt’s Touch Bundle
09.2015 - 01.2018

Criminal Justice Major -

Penn State Berks

Bachelor of Science - Interdisciplinary Studies

Benjamin Banneker Academy

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Kiara Morris