Mary Alvarez
Medellin,Colombia
Summary
Proven Virtual Assistant at Connext, adept in CRM management and exceptional customer service, streamlined operations by enhancing data accessibility and front office efficiency. Leveraged administrative skills and office organization to elevate customer satisfaction and operational workflow, demonstrating a keen ability to manage and prioritize tasks effectively. Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
17
17
years of professional experience
Work History
Virtual Assistant
Connext
05.2024 - Current
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Managed CRM input, exports and clean up.
Front Desk Receptionist
San Fernando Plaza
11.2007 - 04.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
Education
Technician in Hospitality And Tourism - Tourism And Hospitality
Corporación Universitaria Rémington
Medellin, Colombia12.2007
High School Diploma -
Institución Educativa Valdivia,
Valdivia, Colombia11.2004
Skills
- Calendar Management
- CRM Management
- Social Media Updating
- Document Preparation
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Scheduling
- Appointment Scheduling
- Verbal and written communication
- Administrative Skills
- Office Organization
- Front Office Management
- Administrative Support
- Skilled in Opera
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Virtual Assistant
Connext
05.2024 - Current
Front Desk Receptionist
San Fernando Plaza
11.2007 - 04.2024
Technician in Hospitality And Tourism - Tourism And Hospitality
Corporación Universitaria Rémington
High School Diploma -
Institución Educativa Valdivia,
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