Essence Johnson
Lithia Springs,GA
Summary
Capable Patient Coordinator dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
10
10
years of professional experience
Work History
Patient Coordinator
Benevis
03.2023 - Current
- Coached employees through day-to-day work and complex problems.
- Gathered and organized materials to support operations.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
Patient Care Coordinator
Smile Envy Dental Group
03.2021 - 03.2023
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Greeted and assisted patients with check-in procedures.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided excellent customer service to patients and medical staff.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
Patient Coordinator
Dental Care Alliance
08.2018 - 02.2021
- Maintained confidentiality of patient data and condition to safeguard health information.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
- Communicated with patients, caregivers and families members to relay diagnoses and treatment options.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Partnered with other healthcare professionals to create and implement individualized care plans for patients in various units.
- Aided in development and betterment of patient management and workflow processes.
Education
High School Diploma -
Campbell High School
Smyrna, GAAssociate of Science - Dental Hygiene
Central Georgia Technical College
Macon, GA08.2015
Skills
- Patient Rapport
- Professional Relationships
- Customer Needs Assessments
- Patient Registration
- Time Management
- Data Entry
- Customer Service
- Storage Organization
- Strategic Planning
- Office Operations
Timeline
Patient Coordinator
Benevis
03.2023 - Current
Patient Care Coordinator
Smile Envy Dental Group
03.2021 - 03.2023
Patient Coordinator
Dental Care Alliance
08.2018 - 02.2021
High School Diploma -
Campbell High School
Associate of Science - Dental Hygiene
Central Georgia Technical College