Mark Trotter
Mt Juliet
Summary
Detail-oriented professional with experience in insurance policy management, risk evaluation, and customer service. Skilled in problem-solving and conflict resolution, seeking to leverage analytical and communication strengths as a Claims Adjuster Trainee at Progressive.
- 5+ years of experience in insurance, operations, and customer service roles requiring risk assessment and compliance.
- Proven ability to manage complex cases and deliver exceptional customer experiences in fastpaced environments.
- Strong negotiation and communication skills with a track record of resolving conflicts and building relationships.
- Proficient in multi-system documentation and process management, ensuring accuracy and regulatory compliance.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Insurance Underwriter
The General
06.2024 - Current
- Managed personal non-standard auto policies, ensuring accuracy, compliance, and proper documentation.
- Evaluated risk factors and determined coverage and liability, applying guidelines to assess claims eligibility.
- Processed policy changes and billing in multiple systems, maintaining audit-ready records with 99% accuracy and 103% productivity quota.
- Provided exceptional customer service by clarifying coverage details and resolving inquiries.
- Mentored new team members on workflows and compliance protocols, improving departmental efficiency.
Dispatcher
J&D Specialized Equipment Hauling
01.2024 - 06.2024
- Coordinated daily dispatch for six drivers, ensuring compliance and timely deliveries. Managed over 30 loads weekly for 6 drivers.
- Resolved scheduling conflicts and negotiated solutions with drivers and customers to maintain service standards.
- Secured permits and managed logistics for oversized loads, ensuring regulatory compliance.
- Maintained clear communication across teams to resolve issues swiftly and minimize disruptions.
- Oversaw daily operations for drivers, ensuring compliance with regulations and on-time performance to support sales and service objectives, while managing agency-like relationships with logistics partners.
- Facilitated communication with drivers, teams, and customers to resolve issues, demonstrating effective human relations and communication skills essential for agency relationship management.
- Implemented quick decision-making processes to handle conflicts and disruptions, minimizing downtime and contributing to operational efficiency similar to achieving agency produced sales goals.
- Secured permits and coordinated logistics, applying analytical skills to research and ensure regulatory compliance, mirroring the identification of qualified agency partnerships.
Inside Sales Executive
Change Healthcare
03.2021 - 03.2023
- Negotiated contracts and resolved client concerns, demonstrating strong communication and conflict resolution skills.
- Delivered product demonstrations and led onboarding processes for new clients, averaging 100+ client demos annually.
- Consistently exceeded monthly sales targets, averaging 160% of quota attainment and a $1.2M annual revenue impact for the company.
- Recipient of FY 2022 Collaboration Award for cross-functional teamwork.
Inside Sales Representative
Dell Technologies
05.2019 - 03.2021
- Built and maintained strong client relationships through exceptional service and tailored solutions.
- Oversaw 200 customer accounts, averaging a 105% quota attainment.
- Qualified and closed new business opportunities, meeting or exceeding assigned sales quotas.
- Managed accurate customer data in CRM systems and provided regular pipeline updates to leadership.
Assistant Chief Dispatcher
CSX Transportation
07.2006 - 05.2019
- Led a team of dispatchers to ensure seamless coordination of train movements and minimize delays, also overseeing 50+ trains daily.
- Implemented strategies to improve operational efficiency and reduce transit times by 15%.
- Made critical decisions in real-time to address emergencies and maintain service levels.
- Maintained strict compliance with safety protocols and industry regulations, achieving an accident-free record.
Education
High School Diploma - undefined
Dickson County High School
05.1997
Skills
- Policy Underwriting & Coverage Availability
- Risk Assessment & Compliance
- Customer Communication & Negotiation
- Documentation & Multi-System Processing
- Conflict Resolution & Problem-Solving
Certification
- Valid Tennessee Driver's License
- Clean Motor Vehicle Record
Timeline
Insurance Underwriter
The General
06.2024 - Current
Dispatcher
J&D Specialized Equipment Hauling
01.2024 - 06.2024
Inside Sales Executive
Change Healthcare
03.2021 - 03.2023
Inside Sales Representative
Dell Technologies
05.2019 - 03.2021
Assistant Chief Dispatcher
CSX Transportation
07.2006 - 05.2019
High School Diploma - undefined
Dickson County High School