Rachelle Thimote

• Company Overview: Event Management Platform | Fully Remote
• Responsibilities include using learning and development experience and instructional design skills to: Support training initiatives, both online and in-person, customized to meet specific needs of various business units and ensure proficiency in using InEvent platform
• Priority project: Supporting learning initiatives for FDIC by designing and developing courses to meet specific job roles for event planners
• Develop engaging instructional material as well as facilitate live end-user training for
• Create training plan and learning roadmap for various business units
• Create comprehensive learning plan
• Conduct needs analysis for role-based training
• Recommend learning solutions
• Develop innovative courses and learning solutions
• Evaluate and measure impact of learning delivery
• Organize and plan appropriately for successful learning delivery
• Ensure consistency of learning delivery across business and enterprise
• Design and develop train-the-trainer materials
• By end of this project: Trained over 300 participants virtually and in person, Designed and developed 7 custom courses
• Event Management Platform

• Company Overview: Cybersecurity Platform | Fully Remote
• Responsibilities included instructional design skills and learning and development experience to: Create engaging learning activities and compelling course content that enhances retention and transfer
• Work with subject matter experts and identify target audience’s training needs (external, internal, business, technical)
• Conduct tailored enablement for customers, internal teams (employees, sales)
• Define instructional end goals and create appropriate content
• Visualize instructional presentations, the user experience, and the finished product
• Conduct instructional research and analysis on learners and contexts
• Apply tested instructional design theories, practices, and methods
• Provide exercises and activities that enhance the learning process
• Create supporting material/media (audio, video, simulations, games, etc.)
• Work with Engineering, Product Management, Customer facing teams, and Leadership to develop training roadmap, and delivery milestones and drive timely delivery
• Accomplishments: Completed development of new hire e-learning onboarding course, Designed and developed Level 2 e-learning certification course designed for Cybersecurity Professionals, Designed and developed 8 product knowledge courses for Uptycs Academy on Rise LMS
• Cybersecurity Platform | Fully Remote

• Company Overview: New York, NY
• Developed and implemented blended learning courses and materials for desktop skills training using instructional design techniques
• Designed all training programs to support learning and development of employees for desktop skills
• Project manager for development of programs, which incorporate online learning, instructor-led training, workshops, and mentoring for data warehousing
• Designed a corporate-wide training intranet site (SharePoint) integrating learning and development projects across multiple divisions
• Serve as both project manager and site administrator
• Led and directed IT in support of learning and development of employees during software migration projects and corporate-wide rollout of new systems
• Designed and developed courseware and support materials
• Made recommendations to department heads on future direction of desktop skills training and development by assessing organizational needs
• Designed and developed an orientation program to prepare clinical staff for telecommuting using visual aids, hands-on demonstrations, and assessments
• Facilitated distance learning for telecommuting staff by creating a distance learning intranet site

Company Overview: Fully Remote

• Ensured high levels of client satisfaction by providing web support (MyNCL and Norwegian Central) to guests and travel partners, including troubleshooting technical issues with NCL.COM website: assisting guests with online check-in and retrieval of travel documents, assisting with itinerary change and displacement processes, managing all areas of guest Latitudes profiles i.e Merge requests, point inquiries, Latitude promotion inquires and more