Lori Pangborn
Warren,MI
Summary
Adept at troubleshooting and technical solution analysis, I enhanced system efficiency by 30% at Practical Business Advisors. My background includes streamlining security protocols and providing impactful training, showcasing my ability to blend hard and soft skills effectively. My tenure at Sure Alloy Steel further honed my expertise in failure resolution and personnel development.
Overview
2021
2021
years of professional experience
Work History
Suport Specialist
Practical Business Advisors
Farmington Hills, Michigan
01.2016 - 07.2020
- Coordinated with vendors for product ordering and delivery services.
- Identified opportunities for upselling products or services based on customer needs.
- Provided technical support to customers via phone and email.
- Ensured compliance with company policies regarding security protocols.
- Troubleshot hardware and software problems on Windows and Mac OS platforms.
- Tested new software releases prior to deployment in production environment.
Office Manager
Sure Alloy Steel
Warren, Michigan
03.2011 - 01.2014
- Maintained confidential records relating to personnel matters.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Assisted in developing budgets for departmental expenses.
- Assisted in recruiting, onboarding and training new employees.
- Provided training to new hires on office policies and procedures.
- Provided administrative support to management team including preparing reports and presentations.
Technical Specialist
National Tech Team
Inkster, MI
- Supervised hardware and software
- Collaborated with IT teams to develop solutions for complex technical issues.
- Performed troubleshooting activities to identify root cause of system issues.
- Created user accounts, managed passwords, configured access rights, and provided training when necessary.
- Resolved customer inquiries regarding system setup and usage via phone and email support tickets.
- Provided guidance on the selection of hardware components based on customer requirements.
Education
Associate of Arts - Business Administration
Detroit College of Business
Warren, MI06-2011
Skills
- Technical assistance
- Failure resolution
- Debugging
- Technical solution analysis
- Security protocols
- Training and coaching
Affiliations
Antique collection of furniture and vintage clothing
Accomplishments
Promotion to higher support team at National Tech Team
Received recognition for Top Customer Service at Practical
Timeline
Suport Specialist
Practical Business Advisors
01.2016 - 07.2020
Office Manager
Sure Alloy Steel
03.2011 - 01.2014
Technical Specialist
National Tech Team
Associate of Arts - Business Administration
Detroit College of Business
Similar Profiles
Daisy Alatorre-CervantesDaisy Alatorre-Cervantes
Party Planner at Practical Party Planning-Family BusinessParty Planner at Practical Party Planning-Family Business
Ego SoesiloEgo Soesilo
Certified Business Coach at Gratyo Practical Business CoachingCertified Business Coach at Gratyo Practical Business Coaching
JULIE LONGFELLOWJULIE LONGFELLOW
Remote Bookkeeper at Anderson Business Legal, Business & Tax AdvisorsRemote Bookkeeper at Anderson Business Legal, Business & Tax Advisors