Samantha Andujar
Bronx
Summary
Reliable professional with over 10 years' experience in the service industry. Exceptional communication, interpersonal, organizational, and presentation skills. Expert planning, scheduling, and management skills. Successful background in project management, and quality assurance. In-depth knowledge of diverse business areas, including production, inventory, and marketing. Strong leadership ability and special talent for analyzing evidences and information correctly. Reliable candidate with extensive experience providing excellent patient care. Skilled in patient intake, data entry, and clinical procedures. Possesses excellent communication and problem-solving skills, with a commitment to providing quality healthcare services with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server
Ricardo Steak House
04.2021 - Current
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Handled customer inquiries and suggestions courteously and professionally.
- Cultivated warm relationships with regular customers.
Restaurant Supervisor
Barista cafe
03.2018 - 05.2021
- Oversee all front and back of the house restaurant operations
- Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally
- Maintain quality control for all food served
- Analyze staff evaluations and feedback to improve the customer's experience
- Project future needs for goods, kitchen supplies, and cleaning products; order accordingly
- Oversee health code compliance and sanitation standards
- Seek ways to cut waste and decrease operational costs
- Generate weekly, monthly, and annual reports
- Train new employees and provide ongoing training for all staff
- Attend quarterly P&L meetings.
Server
Le Pain Quotidien,
12.2015 - 10.2017
- Delivered a memorable dining experience by resolving all customer issues promptly
- Responded to additional patron requirements by inquiring of needs and observing dining process
- Concluded dining experience by acknowledging choice of restaurant and inviting patrons to return
- Served orders by picking up and delivering patrons' choices from bar and kitchen and delivering accompaniments and condiments from service bars
- Maintained table setting by removing courses as completed, replenishing utensils, refilling water glasses, and being alert to patron spills or other special needs
- Obtained revenues by totaling charges, issuing bills, accepting payments, delivering bills and payments to host, and returning change or credit card and signature slip to patrons.
Front Desk Receptionist
Potamkinhyundai
03.2012 - 02.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed all tasks in compliance with company policies and procedures.
Education
Associate's degree in Medical Assistant Candidate - Medical Assisting
Mildred Elley, Campus
New York, NY12.2023
Skills
- Credit Card Transaction Processing
- Business Transactions
- Special Promotions
- Accounts Payable and Accounts Receivable
- Schedule
- Front Office Management
- Customer Service
- Cash Handling
- Office Administration
Certification
- Certified Phlebotomy Technician (05/2023 - 03/2025)
- National Certified ECG Technician (Expected graduation: 03/2025)
- Food Safety
- Blood sampling
- Phlebotomy
- Ekg
Languages
Latin (Conversational)
References
Surinia Zapata, El Barrista Manager, (347) 847-1188, mtlapa@condataacounting.com Imani Matthews, European Wax Center Sales Manager, (646) 620-0118, imanimatthews1@gmail.com Nathan Smith, Ricardo Owner Of Company, 17184130191, nathansmith123@gmail.com
Timeline
Server
Ricardo Steak House
04.2021 - Current
Restaurant Supervisor
Barista cafe
03.2018 - 05.2021
Server
Le Pain Quotidien,
12.2015 - 10.2017
Front Desk Receptionist
Potamkinhyundai
03.2012 - 02.2017
Associate's degree in Medical Assistant Candidate - Medical Assisting
Mildred Elley, Campus
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