Overview
Work History
Education
Skills
Work Preference
Awards
Summary
Timeline
Generic

Anona Stroman

Overview

41
41
years of professional experience

Work History

Care Concierge

Humana at Home Inc.
01.2010 - Current
  • Identify member needs and facilitate triage to appropriate resources within Humana (i.e. Customer Service, Claims, Appeals & Grievances, RightSource, Regional Markets, etc...)
  • Escalate urgent issues to the member’s care manager or appropriate clinical operations leadership.
  • Primary point of contact for the Life Assistance Line. Serve as a liaison to identify member’s skilled and custodial needs. Work with other members of the interdisciplinary care team to identify resources and facilitate resolution.
  • Responsible for collecting broad based health information and data from Humana members in order to deliver products and services to its customers
  • Compliant with documentation procedures that adhere to HIPAA privacy laws.
  • Connect meaningfully with customers to build emotional engagement and customer advocacy
  • Anticipate and constructively resolve barriers and constraints for customers
  • Able to direct the distribution of products and services to customers in order to increase business maintain inventories, and obtain information from customers on services desired.
  • Good organization, problem solving and follow through skills.
  • Excellent communication skills (oral and written).
  • Self-motivated, dependable, performance and detail oriented
  • Ability to offer quick and efficient service to customers through teamwork and effective communication.

Referral Specialist

Green Ribbon Health
03.2008 - 01.2010
  • Identify member needs and facilitate triage to appropriate resources within Humana (i.e. Customer Service, Claims, Appeals & Grievances, RightSource, Regional Markets, etc...)

Supervisor Assistant, Army and Air Force Exchange Services (AAFES)

MAC DILL Air force Base Exchange Service
10.1988 - 01.1997
  • Trained as a supervisor in all departments of the store.
  • Assist in the supervision of day to day operations of 5 departments.
  • Stay current on all product knowledge and promotions and communicates features and benefits to customers to influence buying decisions.
  • Provide courteous and helpful service to customers in all areas of the store, including sales floor, fitting rooms and register transactions.
  • Trained, supervised, and motivated staff in aspects of time management, customer service and selling techniques.
  • Ensures customer needs are met, complaints are resolved, and service is quick and efficient.
  • Maintain store appearance and product presentation to company standards.
  • Provides support to sales associates during peak periods or when scheduling conflicts arose.

Sales Associate

Army and Air Force Exchange Services (AAFES)
09.1988 - 11.1997
  • Worked as backup to other supervisors as needed for 3 departments.
  • Connected with customers by asking open-ended questions to assess customer needs and make relevant merchandise suggestions.
  • Drove store sales by suggesting additional items to customers to meet their needs and wants.
  • Coordinated deliveries and stock movements. Ensured proper merchandise presentation on the selling floor. Maintained daily accounting practice for the balancing of sales receipts.
  • Maintained vendor files and ensured books were correct before signing.
  • Recommended employees for awards and trained new employees for the sales floor.

Administrative Asst.

Advantage Temporary Agency
11.1986 - 06.1987
  • Received and Transmitted mailed.
  • Maintained data files
  • Composed memos, transcribed notes, and researched and helped create presentations
  • Sent out monthly calendars
  • Scheduled appointments, answered phones, made travel arrangements, and hotel reservations
  • Scheduled appointments, provided information to callers, and took dictation when needed. Composed memos, transcribe notes, and researched and created presentations. Generated reports, handled multiple projects, and prepared and kept track of invoices and expense reports.
  • Assisted with compiling and developing the annual budget.

File Clerk

Office of the Dean Miami Dade Junior College
10.1984 - 02.1985
  • Maintained files in main office of the campus.
  • Filed transcripts provided by student’s
  • Performed receptionist duties

Education

Bachelors of Science - Business Management

University of Phoenix
Tampa, FL
06.2001

Associate of Arts - undefined

Mississippi Gulf Coast Community College
Biloxi, MS
06.1998

Associates degree - Office Specialist

Chaparral Career College
Tuscon, Az
05.1974

Skills

  • Ability to plan, initiate and carry out ideas and programs to supervised staff Knowledge of all products and/or service offered by the firm
  • Upsells techniques of range and scope of services
  • An assistant or supervisory position in which my skills in quality control, management, customer service, product marketing, sales, and data processing can be translated to improve growth
  • Ability to plan, initiate and carry out ideas and programs to a supervised staff Knowledge of all products and/or service offered by the firm
  • Upsells techniques of range and scope of services
  • Able to direct the distribution of products and services to customers in order to increase business maintain inventories, and obtain information from customers on services desired
  • Good organization, problem solving and follow through skills
  • Excellent communication skills (oral and written)
  • Self-motivated, dependable, performance and detail oriented
  • Ability to offer quick and efficient service to customers through teamwork and effective communication

Work Preference

Location Preference

Remote

Important To Me

Work-life balanceFlexible work hoursWork from home optionHealthcare benefitsPersonal development programsPaid sick leavePaid time off401k matchStock Options / Equity / Profit Sharing

Awards

Army and Air Force Exchange Services Proficiency Award February 27, 1997, Army and Air Force Exchange Services Courtesy Award February 8, 1995, Army and Air Force Exchange Services Award Certificate June 5, 1994, Army and Air Force Exchange Services Honors Proficient Performance April 20, 1994, Army and Air Force Exchange Services Incentive Awards Programs Suggestion Award August 12, 1993, Army and Air Force Exchange Services Courtesy Award May 17, 1991, Army Air Force Exchange Services Certificate of Professional Achievement Feb 19, 1991

Summary

Service-oriented hospitality professional with track record of ensuring guest satisfaction and maintaining high standards. Known for strong focus on teamwork and achieving results, adaptable to changing needs. Expertise in managing guest requests and resolving issues with positive attitude. Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed, and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.

Timeline

Care Concierge

Humana at Home Inc.
01.2010 - Current

Referral Specialist

Green Ribbon Health
03.2008 - 01.2010

Supervisor Assistant, Army and Air Force Exchange Services (AAFES)

MAC DILL Air force Base Exchange Service
10.1988 - 01.1997

Sales Associate

Army and Air Force Exchange Services (AAFES)
09.1988 - 11.1997

Administrative Asst.

Advantage Temporary Agency
11.1986 - 06.1987

File Clerk

Office of the Dean Miami Dade Junior College
10.1984 - 02.1985

Bachelors of Science - Business Management

University of Phoenix

Associate of Arts - undefined

Mississippi Gulf Coast Community College

Associates degree - Office Specialist

Chaparral Career College

Similar Profiles

CREATE PROFILE
Anona Stroman