Olena Ivanchenko
Metairie,Louisiana
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Lead Bartender
Gato Negro Lakeview
01.2022 - Current
- Established rapport with guests, cater to all requests, and resolve service issues in a timely manner
- Efficiently balanced multiple responsibilities while maintaining top-quality service during peak times
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies
- Maintained smooth operations behind the bar with quick order times and clean workspace
- Prepare drinks, recommended specials, and replenish drinks as needed
- Learned up-to-date knowledge of specials to make recommendations proactively
- Created a welcoming environment for guests
- Constantly adhered to quality expectations and standards
- Coordinating with the kitchen workers to ensure that orders are delivered promptly and accurately
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Handled complaints and problems with a positive attitude
- Operated Microsoft system
Server
Taqueria Corona
01.2022 - Current
- Used slow periods to restock supplies, ice, trays, and delivery bags
- Bussed and reset tables to keep dining room and work areas clean
- Cultivated warm relationships with regular customers
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner
- Resolved customer complaints promptly and professionally to maintain positive reputation
- Served food and beverages promptly with focused attention to customer needs
- Answered customers' questions, recommended items, and recorded order information
Assistant Manager
Corocoras Oil Palm Plantation
09.2019 - 12.2021
- Supporting the general manager as needed
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Creating reports, analyzing, interpreting and presenting data
- Conducted performance evaluations and provided constructive feedback to employees
- Maintained professional, organized, and safe environment for employees and patrons
- Managed and motivated employees to be productive and engaged in work
Busser
Brasa Churrasqueria
09.2017 - 08.2018
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills
- Worked well in diverse team settings by partnering with others to complete tasks
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests
- Reset and cleaned tables quickly to prepare for new customers
Office Manager
Inv. Palmera de Corozito S en C
12.2014 - 12.2016
- Assisting with employee training and performance assessment
- Skilled in negotiation with providers
- Lead and manage day-to-day corporate operations to ensure efficiency and alignment with organizational objectives
- Analyze operational metrics and generate reports to identify trends and opportunities for improvement
- Assisted in organizing and overseeing assignments to drive operational excellence
- Collaborate with senior leadership to define business priorities and set actionable goals
- Analyze operational metrics and generate reports to identify trends and opportunities for improvement
Business Administration Assistant
Primavera Desarrollo Y Construccion S En C
01.2009 - 12.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Maintained inventory of office supplies and placed orders
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service
- Assisted coworkers and staff members with special tasks on daily basis
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
Education
No Degree - English-as-a-Second-Language Education
DELGADO COMMUNITY COLLEGE
New Orleans, LA04-2019
Associate of Applied Science - Business Administration
UNIVERSIDAD COOPERATIVA DE COLOMBIA
Colombia10-2008
High School Diploma -
NUESTRA SENORA DE LA SABIDURA
Colombia12-2003
Skills
- Adaptability and Flexibility
- Critical Thinking
- Creative
- Verbal communication
- Teamwork
- Collaboration
- Learning Agility
- Client relationship management
Accomplishments
- Used Microsoft Excel and Word to develop inventory tracking spreadsheets.
- Used Social Media like Instagram, Facebook, Youtube.
- Collaborated with team of 15 in the development of Primavera Urbana Mall (Villavicencio, Colombia).
- Supervised team of 22 plus staff members. (Finca Corocora)
Certification
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
Languages
English
Professional Working
Spanish
Native or Bilingual
Ukrainian
Elementary
Timeline
Server
Taqueria Corona
01.2022 - Current
Lead Bartender
Gato Negro Lakeview
01.2022 - Current
Assistant Manager
Corocoras Oil Palm Plantation
09.2019 - 12.2021
Busser
Brasa Churrasqueria
09.2017 - 08.2018
Office Manager
Inv. Palmera de Corozito S en C
12.2014 - 12.2016
Business Administration Assistant
Primavera Desarrollo Y Construccion S En C
01.2009 - 12.2014
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
No Degree - English-as-a-Second-Language Education
DELGADO COMMUNITY COLLEGE
Associate of Applied Science - Business Administration
UNIVERSIDAD COOPERATIVA DE COLOMBIA
High School Diploma -
NUESTRA SENORA DE LA SABIDURA
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