Arshisa Adejiyan
Houston,TX
Summary
Goal-oriented manager with distinguished experience with proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Director of Customer Success
Allied Universal Security Services
Houston, TX
12.2019 - Current
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
- Managed accounts to retain existing relationships and grow share of business.
- Identified prospects' needs and developed appropriate responses along with suitable information on products and services.
- Prepared and implemented strategic growth plans for territory based on company goals and expectations.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Training Director
Chick-fil
Irving, TX
01.2019 - 04.2019
- Assess Employee Needs
- Design Training Plans
- Evaluate Results of Employee Training
- Research Training Methods
- Manage Employee Training
- Conducted orientation sessions and organized on-the-job training for new hires.
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
Healthcare Information Manager
COLONIAL OAK MEDICAL CENTER
Houston, TX
01.2016 - 01.2018
- Oversees department and professional staff members
- Work closely with the information technology department to ensure effectives on the company
- Developed monthly reports and organizing facility records
- Screened applicant resumes and coordinated both phone and in-person interviews
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events
- Meet with physicians to ensure proper documentation is completed is a timely manner
- Directs the development and implementation of organizational procedures and controls to promote communication and adequate information flow within the organization
- Trained, coached and mentored staff to ensure clear understanding of the new program or updates
- Partnered successfully with departments and clients to produce positive outcomes
- Develops and implements policies, procedures
- Ensures their adequate execution, compliance, and good standing
- Implemented innovative programs to increase employee loyalty and reduce turnover
- Observed all laws, regulations and other applicable obligations
- Assemble and analyze all discharged records to ensure they are in accordance with medical staff bylaws, federal regulations, and joint commission.
Health Information Management Coordinator
Westpark Springs
Richmond, TX
01.2014 - 01.2016
- Scheduled interviews and phone screens by working directly with candidates and hiring managers
- Assembled and analyzed 100 discharged records to ensure they are in accordance with medical staff bylaws, federal regulations, and joint commission
- Released information to individuals and agencies in compliance with appropriate regulations
- Expertly planned, coordinated, organized and directed 80% of the operations agency
- Generated 100 reports from the chart tracking system and entered incomplete records into the chart completion system
- Completed 90% of deficiency slips for missing information and assigned deficient records to appropriate physicians for completion
- Prepared quality management reports monthly, quarterly on trends
- Helped earn the company 90 % customer satisfaction.
Rehab Trainer
St. Giles Living Center
Sugar Land, TX
01.2011 - 01.2014
- Charted 32 weekly progress notes and quarterly summaries developed a schedule of therapeutic activities with and for individual clients
- Help with medication management
- Education assisted in speech therapy and music therapy in community and school environments
- Encouraged good behaviors using the positive reinforcement method
- Received and routed medical records.
Private Sitter
Wincrest Assisted Living
El Campo, TX
01.2010 - 01.2011
- Work in the assist living center and help client with daily activities
- Assist in bathing and bathroom functions, feeding, grooming
- Help administer medication
- Help client on light housework
- Oversee client with making and keep appointments with doctors
Education
Called and Accountable Leadership Academy -
MBA - Healthcare Management
American Intercontinental University AIU
Houston, Tx2018
Master of Science - Human Services
Springfield College
Springfield, Houston09.2016
Associate of Arts -
Sanford-Brown College - Houston
Houston, TX2014
Skills
- Strategic planning
- Account management
- Database Management
- Coaching and mentoring
- Strategic account development
- Business development and planning
- B to B sales
- Accomplished manager
- Staff Management
- Operations management
- Verbal and written communication
- Systems and software programs
Certification
- Certified Scrum Master
- Safe Scrum Master
- Customer Success Manager Certified Professional
- Customer Success Manager Advanced Certified Professional
Timeline
Director of Customer Success
Allied Universal Security Services
12.2019 - Current
Training Director
Chick-fil
01.2019 - 04.2019
Healthcare Information Manager
COLONIAL OAK MEDICAL CENTER
01.2016 - 01.2018
Health Information Management Coordinator
Westpark Springs
01.2014 - 01.2016
Rehab Trainer
St. Giles Living Center
01.2011 - 01.2014
Private Sitter
Wincrest Assisted Living
01.2010 - 01.2011
Called and Accountable Leadership Academy -
MBA - Healthcare Management
American Intercontinental University AIU
Master of Science - Human Services
Springfield College
Associate of Arts -
Sanford-Brown College - Houston
Similar Profiles
Majid YousafMajid Yousaf
Screening Officer at Allied Universal Security Services & Paladin Airport Security ServicesScreening Officer at Allied Universal Security Services & Paladin Airport Security Services
Jose Fernando DiazJose Fernando Diaz
GSOC Operator at Vistra Security for Allied Universal Security ServicesGSOC Operator at Vistra Security for Allied Universal Security Services
Tracy ApplewhiteTracy Applewhite
Supervisor Doorman at Allied Universal Security Services/ Mfort SecuritySupervisor Doorman at Allied Universal Security Services/ Mfort Security
Tyron HarrisTyron Harris
Armed Security Guard at Allied Universal Security ServicesArmed Security Guard at Allied Universal Security Services
Harold SmithHarold Smith
Chemical Plant Operator at Pemex Deer Park Support CenterChemical Plant Operator at Pemex Deer Park Support Center