Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Estefani Gonzalez

Needville,TX

Summary

Detail-oriented Title Clerk well-versed in receiving, organizing and processing paperwork for vehicle property transfers. Adept at managing administrative and customer service requirements efficiently. Bringing excellent communication, time management and problem-solving abilities developed over 1+ years in field. Professional and knowledgeable senior receptionist versed in administrative support and customer service. Offering 3 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Title Clerk

VROOM
Houston, TX
12.2020 - Current
  • Entered title and vehicle information into database.
  • Received and processed paperwork for titles, new license plates and renewals.
  • Prepared tax and title documents to submit legal transfer work to DMV.
  • Organized and prepared tax and title documents to transfer ownership of property.
  • Maintained control log of vehicle certificates of origin and titles, using ATC and VITU.
  • Communicated with customers to resolve common title issues.
  • Checked accuracy and completeness of registration documents and rejected unacceptable packages.
  • Notarized any documents needed.

Customer Service Representative

Fred Loya Insurance
Rosenberg, TX
06.2018 - 06.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers regarding insurance needs.
  • Provided information regarding charge accounts and loyalty programs.
  • Trained new personnel regarding company operations, policies and services.

Receptionist Administrator

VEI Carpenter
Houston, TX
06.2016 - 06.2018
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
  • Promoted maintenance of professional and courteous customer interactions across reception personnel.
  • Monitored visitor access and maintained situational awareness to promote on-site security and safety.
  • Oversaw office equipment maintenance to support continuous and uninterrupted operations.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Education

Bachelor of Arts - Homeland Security

Sam Houston State University
Huntsville, TX
12.2022

High School Diploma -

Kipp Houston High School
Houston, TX
05.2016

Skills

  • Title processing
  • Renewals management
  • Till counting
  • Documentation review
  • Flexible and Adaptable
  • Attention to Detail
  • Analytical and Critical Thinking
  • Customer Data Confidentiality
  • Understanding Customer Needs
  • Order and Refund Processing
  • Multitasking and Prioritization
  • Calm and Professional Under Pressure
  • Time Management
  • LiveChat Messaging

Certification

  • CNP - Certified Notary Public

Timeline

Title Clerk

VROOM
12.2020 - Current

Customer Service Representative

Fred Loya Insurance
06.2018 - 06.2020

Receptionist Administrator

VEI Carpenter
06.2016 - 06.2018

Bachelor of Arts - Homeland Security

Sam Houston State University

High School Diploma -

Kipp Houston High School

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Estefani Gonzalez