Tonya Tillman

• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Worked on cleaning team to service hotels, offices and other commercial buildings.
• Attended to locker area by laundering dirty towels and clearing away stray slippers.
• Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
• Verified cleanliness and organization of storage areas and carts.
• Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Adhered to professional house cleaning checklist.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Restocked room supplies such as facial tissues for personal touch with every job.
• Responded to requests from patrons for linens and toiletries.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
• Documented and reported necessary facility and building repairs observed.

Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

• Worked on cleaning team to service hotels, offices and other commercial buildings.
• Attended to locker area by laundering dirty towels and clearing away stray slippers.
• Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
• Verified cleanliness and organization of storage areas and carts.
• Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Adhered to professional house cleaning checklist.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Restocked room supplies such as facial tissues for personal touch with every job.
• Responded to requests from patrons for linens and toiletries.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
• Engaged with guests on room requirements and amenities to promote overall satisfaction.
• Documented and reported necessary facility and building repairs observed.
• Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
• Cleaned up to 22 suites to hotel and guest expectations.

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• Used culinary and cutlery tools to prepare foods for cooking or cold dish presentations.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Transferred supplies and equipment between storage and work areas to support food preparation.
• Kept workstation and equipment clean, organized, sanitized and sufficiently stocked.
• Monitored and maintained required food temperatures for safety.
• Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
• Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
• Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
• Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
• Measured, mixed and cooked ingredients following directions and nutritional restrictions.
• Packaged and stored food products following proper handling and preservation methods.
• Made sure that everything was prepped for cooks and front house crew members.

• Assembled components with minimal supervision, exceeding expected project milestones.
• Conducted quality assurance inspections on finished components and identified issues.
• Completed durable assemblies and subassemblies with hand and power tools.
• Obtained appropriate tooling and fixtures for each assembly job.
• Planned and paced work efficiently in order to meet daily, weekly, project or production goals.

• Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
• Made food according to standard recipes with requested changes for customer satisfaction.
• Sanitized dining ware and kitchen equipment according to health code standards.
• Observed customer purchases in line and differentiated between standard portions.
• Learned other teammates' work tasks to train as backup.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Greeted customers at counter to fulfill requests and answer questions.

• Maintained customer satisfaction with quick and professional handling of product returns.
• Resolved customer complaints and maintained clean and tidy checkout area.
• Monitored self-checkout systems and provided assistance or intervention where required.
• Counted money in drawers at beginning and end of each shift.
• Handled approximately daily credit and cash transactions for customers with accuracy and speed.
• Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
• Used POS system to enter orders, process payments and issue receipts.
• Operated cash register to record transactions accurately and efficiently.
• Set up new sales displays each week.
• Performed cash, card and check transactions to complete customer purchases.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Checked identification for proof-of-age for alcohol and tobacco sales.

• Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
• Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
• Picked products for specific routes and estimated weight, height and center of balance to calculate precise placements.
• Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
• Scanned packages and boxes and moved to loading dock for shipment.
• Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
• Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
• Checked inventory and selected products from specific locations based upon availability.
• Checked packing slips and other documentation to appropriately box items requested by clientele.
• Pulled orders quickly to maintain demanding productivity goals.
• Inspected products before shipment and upon arrival to maintain best-in-class service quality and high standards of customer service.
• Removed items from shelves or storage bins and scanned tags.

• Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
• Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
• Reported vandalism or other damage to property to supervisor.
• Organized daily cleaning schedules for custodial team.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
• Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
• Emptied waste paper and other trash from premises and moved to appropriate receptacles.
• Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
• Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.

• Applied positive behavior management techniques to enhance social interactions and emotional development.
• Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
• Created and implemented diverse educational strategies to boost development.
• Supported 2 classroom teachers in implementing developmentally appropriate curriculum for group of 12 preschoolers.
• Read and told stories to promote and support overall language development.
• Maintained child-friendly environment by allowing frequent access to outdoor activities.
• Maintained daily records of children's individual activities, behaviors, meals and naps.
• Promoted language development skills through reading and storytelling.
• Enforced rules and managed behavior through developmentally appropriate discipline.
• Engaged with children individually to encourage physical activity and academic curiosity.
• Discussed programs policies and practices to families and visitors.
• Offered parents daily reports outlining activities, behavior and accomplishments.
• Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.