.jpeg&w=3840&h=undefined&q=70)
Monya Barnes
Calvert,Alabama
Summary
Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes. Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Auto Claims Adjuster
Pilot Catastrophe
Mobile , AL
05.2021 - 07.2022
- Negotiated with claimants to settle claims.
- Evaluated and investigated over 100 auto claims in 2021 and decided whether insurers should pay claims.
- Documented all findings in concise reports.
- Investigated vehicle damage inflicted resulting from emergencies and natural disasters.
- Issued payouts to claimants.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for the duration of the restoration process.
- Determined salvage value on a total-loss vehicle.
- Documented vehicle damage and submitted photographs and in-depth reports to a claims department for effective processing.
- Inspected vehicles involved in accidents and generated reports showing estimated repair costs.
- Enhanced customer satisfaction by delivering honest advice to policyholders concerning repair work and body shop processes.
- Negotiated with claimants to settle claims
- Examined photographs and surveillance and any other documents relating to claims
- Issued payouts to claimants
- Documented all findings in concise reports
- Evaluated and investigated over 100 auto claim
- Used coordination and planning skills to achieve results according to schedule
Insurance Claim Adjuster
Mid-America
Mobile , AL
08.2021 - 01.2022
- Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
- Examined claims forms and other records to determine insurance coverage.
- Directed and coordinated various investigations conducted by the field investigation team.
- Maintained suspicious claims database and prepared reports for supervisors.
- Established productive working relationships with public officials and law enforcement officers.
- Answered questions posed by insured and attorneys.
- Oversaw daily operations to ensure high levels of productivity
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor
- Developed and maintained courteous and effective working relationships
- Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting
- Managed over 50 customer calls per day, or more "increased closing by 10%
Claims Adjuster
Pilot Catastrophe
Mobile , AL
06.2017 - 11.2020
- Examined claims forms and other records to determine insurance coverage.
- Negotiated claim settlements and recommended litigation when claims could not be settled.
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of the loss.
- Developed effective techniques to mitigate losses.
- Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
- Coordinated and managed field investigations, outside engineers, contractors, and cause and origin experts.
- Scoped and photographed properties for defects and damage.
- Ran 10 special projects and initiatives at both local and regional level
INSURANCE ADJUSTER
INDEPENDENT ADJUSTER ARIZONA
Phoenix , AZ
01.2017 - 04.2018
- Reviewed police reports, medical treatment records, and physical property damage to determine the extent of liability.
- Examined claims forms and other records to determine insurance coverage.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Conducted thorough property investigations to identify and classify damages for customer claims.
- Collected and tracked evidence in support of legal processes.
- Answered customer questions regarding deductibles.
- Directed claims negotiations within the allowable limit of $20,000 and supported successful litigations for advanced issues
SAFETY ATTENDENCE
PREFFORMANCE CONSTRUCTION
Irvington , AL
02.2009 - 04.2012
- The verified monthly practice of fire drills for every work shift.
- Recognized, documented, and advised on removal of hazards.
- Inspected facilities for adherence to fire, hazard, and safety guidelines.
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote a safe working environment.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Developed and maintained courteous and effective working relationships
OILL SPILL OFFSHORE LINE
Ashland Marine Services LLC,
Dauphin Island , AL
05.2010 - 10.2010
- Evaluated hazardous conditions to develop successful mitigation strategy and maintain public safety throughout procedures.
- Monitored contaminated area to determine scope of hazard and progress of cleaning efforts against targets.
- Adhered to all defined safety protocols, company requirements and federal and local laws to maintain safe and controlled environments.
- Located and removed radioactive materials, contaminated soil and fuel.
- Cleaned contaminated equipment or areas for reuse using detergents or solvents, sandblasters or steam cleaners.
- Improved operations through consistent hard work and dedication.
- Flagger to direct all incoming and oncoming traffic for all delivery trucks and vans coming on site.
- Shoreline clean-up and the removal of any debris from the beach water.
FIRE and HOLE WATCH on REFINER
WELLTECH CONSTRUCTION
MOSS POINT , AL
01.2007 - 07.2009
- Participated in team-building activities to enhance working relationships.
- Adhered to social distancing protocols and wore mask or face shield.
- Performed duties by applicable standards, policies, and regulatory guidelines to promote a safe working environment.
- Exceeded goals through effective task prioritization and a great work ethic.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
- Fire watch and hole watch, monitoring confined space, Van’s driver, TWIC Card Escort, Timekeeper, climb 10 flights of stairs to monitor confined space, the tool room.
- Confined Space, Attendant, Bottom Watch, Entrant, Fresh Air, Flagger, distribute Tool, helper. labor, transport employees to their job-site location in the planet for Chevron, Shell Chemical, travel to the different plant to do shut down the job.
- Identified issues, analyzed information, and provided solutions to problems
Education
Associate of Arts - MARKETING MANAGEMENT
James H. Faulkner State Community College
Bay Minette, AL06.1988
High School Diploma -
MC INTOSH HIGH
MC INTOSH, AL05.1986
Skills
- Hail and wind damage specialist
- Personal, casualty and property loss
- Policy investigations
- Automobile claims specialist
- Underwriting knowledge
- Insurance policy coverage knowledge
- Highly motivated
- Administrative background
- ALABAMA STATE HOME Claims Adjuster License
- Advanced oral and written communication skills
- Microsoft Word
- Subrogation expert
- Valuation knowledge
- Insurance regulations knowledge
- Claims handling
- Customer service expertise
- Natural disaster experience
- Automotive component understanding
- Claims process explanation
- Data Entry
- Written Communication
- Multitasking Abilities
- Active Listening
Timeline
Insurance Claim Adjuster
Mid-America
08.2021 - 01.2022
Auto Claims Adjuster
Pilot Catastrophe
05.2021 - 07.2022
Claims Adjuster
Pilot Catastrophe
06.2017 - 11.2020
INSURANCE ADJUSTER
INDEPENDENT ADJUSTER ARIZONA
01.2017 - 04.2018
OILL SPILL OFFSHORE LINE
Ashland Marine Services LLC,
05.2010 - 10.2010
SAFETY ATTENDENCE
PREFFORMANCE CONSTRUCTION
02.2009 - 04.2012
FIRE and HOLE WATCH on REFINER
WELLTECH CONSTRUCTION
01.2007 - 07.2009
Associate of Arts - MARKETING MANAGEMENT
James H. Faulkner State Community College
High School Diploma -
MC INTOSH HIGH
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Certification
Certification
- State Farm Property and Casualty certification
November 2021 to Present
State Farm - Basic Estimate,
State Farm -Wind and Hail,
State Farm - Fire/Property ID
State Farm Estimates Certification
State Farm Policy Certification
- Liberty Mutual Certification
November 2021 to Present
- USAA certification
September 2021 to Present
USAA IA Certification
USAA Overview - Culture of S
- Haag Roof Certification - Wind
- June 2021
Liberty Mutual and Safeco Core Training
June 2021 to Present
Similar Profiles
Brioni SmithBrioni Smith
Allstate Total Loss Adjuster at Pilot Catastrophe ServicesAllstate Total Loss Adjuster at Pilot Catastrophe Services
Kevin BayirdKevin Bayird
Insurance Claims Adjuster and Manager at Pilot Catastrophe ServicesInsurance Claims Adjuster and Manager at Pilot Catastrophe Services
Lori TownsLori Towns
Catastrophe Insurance Customer Service Representative at CMS PILOT CATASTROPHE MANAGEMENT SOLUTIONSCatastrophe Insurance Customer Service Representative at CMS PILOT CATASTROPHE MANAGEMENT SOLUTIONS