Ana Fabiani Andrade
Murfreesboro
Summary
Bilingual (English/Spanish), Reliable and upbeat Sales Associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and financing options. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Experienced with home furnishings, offering insightful consultations and personalized recommendations to clients.
Overview
10
10
years of professional experience
Work History
Home Furnishings Consultant
American Signature Furniture, Inc.
Murfreesboro, TN
06.2023 - 11.2024
- Researched furniture materials and suggested pieces to clients based on budget and want.
- Updated customers on scheduled deliveries of furniture to homes.
- Followed up with clients after installation and delivery to gauge customer satisfaction.
- Communicated with clients to find and design layout best suited for client needs and location.
- Displayed past designs and purchases to new clients to assist with creative process.
- Consulted on design of model homes for furniture placement based on layout.
- Worked within budgetary constraints to advise quality and design of furniture in houses, apartments and mobile homes.
- Improved customer satisfaction by providing personalized home furnishing consultations and recommendations.
- Assisted clients in selecting appropriate furniture, fabrics, and color schemes for their homes, ensuring a cohesive design aesthetic.
- Provided exceptional customer service by resolving issues quickly and professionally, contributing to a positive shopping experience for all customers.
- Kept current on industry trends and emerging styles, enabling informed recommendations for clients seeking the latest designs.
- Served as a liaison between clients and internal departments such as warehouse or finance teams to streamline processes related to orders or billing inquiries.
- Increased sales revenue through effective product presentation and persuasive communication skills.
- Established a loyal clientele base through excellent service, tailored design solutions, and dependable follow-through, resulting in repeat business and referrals.
- Developed strong client relationships by maintaining consistent follow-ups and addressing customer concerns promptly.
- Educated clients on proper care and maintenance of their new furnishings, prolonging product lifespan and satisfaction levels.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
Back Office Lead
American Signature Furniture, Inc.
Murfreesboro, TN
01.2022 - 08.2022
- Manage Office, Reports, Sales and Customer Service staff
- Manage, create, process and close Invoices from customer’s purchase
- Assist Customer Service personal and Customers, helping resolve any issue within Invoices like delivery, schedule delays, services, exchanges, returns of product, via phone, email or in person
- Keep up to date Data from Customers and Within each Invoice
- Process financing applications/purchases
- Assist Store Manager, assistant manager and sales manager within operations/sales
- Maintained accurate records of financial transactions by closely monitoring documentation requirements throughout all stages of processing.
- Provided ongoing training and professional development opportunities for back office staff, promoting skill growth and advancement within the company.
- Coordinated with other departments to ensure seamless integration of back office functions into overall business operations.
- Mentored junior team members, providing guidance on best practices.
- Implemented effective quality control measures to maintain high standards of accuracy in data processing tasks.
- Improved customer satisfaction by resolving complex inquiries and escalating issues to appropriate departments when necessary.
- Organized office operations, leading daily activities and controlling correspondence.
- Received purchase orders and processed invoices for payment.
- Supervised processing of orders, order tracking and delivery of goods
- Managed back-office sales team through coaching and sales technique training.
- Maintained inventory for back-office supplies, computers and work-stations.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinate service appointment scheduling for customers.
Home Furnishings Consultant
American Signature Furniture, Inc.
Murfreesboro, TN
08.2020 - 01.2021
- Researched furniture materials and suggested pieces to clients based on budget and want.
- Updated customers on scheduled deliveries of furniture to homes.
- Followed up with clients after installation and delivery to gauge customer satisfaction.
- Communicated with clients to find and design layout best suited for client needs and location.
- Displayed past designs and purchases to new clients to assist with creative process.
- Consulted on design of model homes for furniture placement based on layout.
- Worked within budgetary constraints to advise quality and design of furniture in houses, apartments and mobile homes.
- Improved customer satisfaction by providing personalized home furnishing consultations and recommendations.
- Assisted clients in selecting appropriate furniture, fabrics, and color schemes for their homes, ensuring a cohesive design aesthetic.
- Provided exceptional customer service by resolving issues quickly and professionally, contributing to a positive shopping experience for all customers.
- Kept current on industry trends and emerging styles, enabling informed recommendations for clients seeking the latest designs.
- Served as a liaison between clients and internal departments such as warehouse or finance teams to streamline processes related to orders or billing inquiries.
- Increased sales revenue through effective product presentation and persuasive communication skills.
- Established a loyal clientele base through excellent service, tailored design solutions, and dependable follow-through, resulting in repeat business and referrals.
- Developed strong client relationships by maintaining consistent follow-ups and addressing customer concerns promptly.
- Educated clients on proper care and maintenance of their new furnishings, prolonging product lifespan and satisfaction levels.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
Picker
Integrity Staffing Solutions
Murfreesboro, TN
05.2020 - 08.2020
- Duty included pick items to fulfill customers orders, moving in a fast paced environment, utilizing a gun scan to achieve it
- I had the ability to manage the software easily, as well as the ability to think logically and solve independently any types of system, item, or orders errors that could occur
Sales Manager
Acceptance Now
Murfreesboro, TN
05.2019 - 05.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Manage partnerships with businesses, creating synergies and expanding customer base.
- Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
- Resolved problems with customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
Sales Manager Assistant
Acceptance Now
Murfreesboro, TN
09.2018 - 05.2019
- Built relationships with customers
- Resolved the complaints of customers regarding service and sales to ensure their satisfaction
- Managed customers accounts
- Data Entry trough various systems
- Sold the program to every new customer giving a good customer service
- Assist manager with documents
Driver
Lyft
Nashville, TN
03.2018 - 09.2018
- Assisted passengers in loading and unloading luggage
- Communicated with dispatch about timelines, scheduling and passenger issues
- Communicated with passengers about potential delays and their causes
- Drove safely in inclement weather such as rain, snow and thunderstorms
- Obeyed traffic regulations and laws on local, state and federal levels
- Provided a clean and enjoyable riding environment for passengers
Cashier
Oscar's Taco Shop
Murfreesboro, TN
11.2017 - 03.2018
- Accepted customer payments, and made change when necessary
- Counted the cash in the register at the start and end of each shift
- Guided customer disputes toward positive resolution with listening and diplomacy skills
- Interacted in a pleasant and friendly way with store guests
- Packed purchases into paper and plastic bags neatly to maximize space
- Performed duties such as mopping, organizing shelves, and marking prices
- Greeted an average of150 customers per day
- Answered customers' questions on menu, gift cards and any another issue
Data Analyst
Italsoft
Maracaibo, Zulia, Venezuela
03.2015 - 06.2017
- Verified and processed any citizen application for nationality, change of address and register to the Italian consulate
- Performed regular maintenance, troubleshooting, system restores, and system backups when necessary
Education
Bachelor of Engineering - Gas engineering
Unermb
Maracaibo, Zulia12.2012
Master of Science - Management
CIDEC
Maracaibo, Venezuela06-2015
Skills
- Bilingual (Spanish-English)
- Exceptional Customer Service
- Friendly, caring and outgoing
- Problem-solving skills
- Teamwork and collaboration
- Excellent people skills
- Listening skills
- Relationship building
- Sales expertise
- Conflict resolution
- Professional demeanor
- Payment processing
- Inventory tracking
- Building rapport
- Order processing
- Product recommendations
- Client account management
Timeline
Home Furnishings Consultant
American Signature Furniture, Inc.
06.2023 - 11.2024
Back Office Lead
American Signature Furniture, Inc.
01.2022 - 08.2022
Home Furnishings Consultant
American Signature Furniture, Inc.
08.2020 - 01.2021
Picker
Integrity Staffing Solutions
05.2020 - 08.2020
Sales Manager
Acceptance Now
05.2019 - 05.2020
Sales Manager Assistant
Acceptance Now
09.2018 - 05.2019
Driver
Lyft
03.2018 - 09.2018
Cashier
Oscar's Taco Shop
11.2017 - 03.2018
Data Analyst
Italsoft
03.2015 - 06.2017
Bachelor of Engineering - Gas engineering
Unermb
Master of Science - Management
CIDEC