Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
Accomplishments
Timeline
Generic

Edwyn Martinez

San Diego,CA

Summary

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

WTW
San Diego, CA
06.2024 - 12.2024
  • Resolved customer complaints promptly and efficiently.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Developed positive relationships with customers through friendly interactions.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Updated and maintained databases with current information.

Manager's Assistant

E.M. detailing
San Diego, CA
03.2023 - 04.2024
  • Drove customer feedback to deliver information to management for corrective action.
  • Maintained confidential records such as personnel files, contracts and customer accounts.
  • Sorted mail on a daily basis and distributed it accordingly.
  • Developed successful marketing plans to increase sales and profits while managing costs.
  • Maintained inventory of office supplies and placed orders when necessary.
  • Assisted with onboarding new employees by providing orientation materials and training resources.
  • Helped increase company profitability through customer relationship development, community involvement and marketing campaigns.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Education

Associates in Business Administration - Business Administration And Management

Mesa College
San Diego
12-2025

Skills

  • Customer service
  • Leadership
  • Data management
  • Remote office availability
  • Organizational skills
  • Task prioritization
  • Recordkeeping
  • Report generation
  • Administrative tasks
  • Client relationships
  • Customer retention
  • Decision-making
  • Microsoft office
  • CRM software usage
  • High-volume call centers
  • Remote chat support
  • Product knowledge
  • Performance metrics
  • Call management software
  • Call center operations

Languages

Spanish
Professional
English
Professional

Certification

CPR

Affiliations

- learning about coding and computer software

- spending time with dogs

- attending mass

- enrolled in school full time

- enjoy the Beach

- enjoy meeting new people

- reading up on crypto

- Interested in politics

Accomplishments

  • Awarded best customer service representative for 2 consecutive months

Timeline

Customer Service Representative

WTW
06.2024 - 12.2024

Manager's Assistant

E.M. detailing
03.2023 - 04.2024

Associates in Business Administration - Business Administration And Management

Mesa College

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Edwyn Martinez