Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lindsey Fraker

Castle Rock,CO

Summary

Results-oriented administrative professional with 5 years of experience enhancing office operations and optimizing workflows. Skilled in managing schedules, coordinating communication, performing data entry, and providing exceptional customer service. Proficient in diverse office software and systems. Excels in multitasking and prioritization within fast-paced environments. Committed to driving efficiency and contributing to team success. Experienced in front office management, ensuring smooth and efficient operations. Utilizes leadership and organizational skills to maintain a high level of service. Demonstrates a track record of fostering a collaborative team environment and consistently meeting guest satisfaction goals.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Front Office Supervisor

HCA HealthOne-Gynecologic Oncology
02.2024 - Current
  • Helped establish, implement goals, objectives, procedures, and systems for the assigned clinic areas.
  • Trained, oriented, and supervised departmental personnel. Responsible for work assignments and daily operations.
  • Assisted with selection, hiring, evaluating performance, and recommending pay increases, promotions, and disciplinary actions.
  • Resolved problems to ensure compliance with regulations and standards.
  • Helped fiscal management and other administrative staff develop and implement cost-effective policies and procedures for all clinical areas, which include billing, insurance, fee schedules, credit and collections, purchasing, and space planning.
  • Monitored and controlled clinical expenditures to remain within budget.
  • Served as a liaison between the clinic and external agencies.
  • Worked with medical staff to ensure that quality patient care and services are provided.
  • Participated in professional development activities to keep current with health care trends and practices.
  • Maintained the strictest confidentiality and privacy.

Medical Office Coordinator/Clinic Surgery Scheduler

HCA HealthOne-Gynecologic Oncology
07.2021 - Current
  • Managed scheduling surgeries and authorization process for three providers, ensuring compliance with all necessary approvals.
  • Communicated pre-operative instructions to patients, and answer any questions regarding surgery preparations.
  • Ensured all necessary medical clearances, lab work, imaging, and clearance are completed prior to surgery.
  • Scheduled office appointments for consultations, follow-up visits, and post-operative care with the surgeons.
  • Coordinated and schedule in-service lunches with medical sales representatives, ensuring seamless coordination between sales reps, providers, and office staff.
  • Maintained and ordered office supplies for staff, ensuring that essential materials are always stocked and readily available for daily operations.
  • Obtained prior authorizations for radiology, and chemotherapy.

Medical Office Specialist

HCA HealthOne-Primary Care Practice
01.2020 - 07.2021
  • Greet patients upon arrival, and verify their personal and insurance information.
  • Schedule patient appointments, manage appointment reminders, and follow-up visits.
  • Coordinate appointment changes and cancellations, and accommodate urgent visits.
  • Ensure that all required documentation, such as consent forms and medical history, is completed accurately.
  • Process co-pay, co-insurance, and outstanding balances at check-out, ensuring accurate payment collection.
  • Answer phones, triage calls, and direct patients or inquiries to appropriate staff members.

Own & Operate In-Home Daycare

Self Employed
01.2010 - 12.2019
  • Provided daily care and supervision for a small group of children ranging in age from infants to early school age.
  • Ensured the physical, emotional, and developmental needs of each child are met throughout the day.
  • Implemented age-appropriate activities that support learning and development, including arts and crafts, educational games, outdoor play, and story time.
  • Created a safe and clean environment, following all health and safety regulations with the state.
  • Established and maintain a consistent daily schedule.
  • Maintained open communication with parents regarding their child's progress, behavior, and well-being.
  • Prepared healthy and age-appropriate meals and snacks for the children, considering any dietary restrictions or allergies.
  • Ensured all required documentation for the daycare business, including health records, emergency contact information, and consents, is kept up to date and secure.
  • Kept up to date with CPR, First Aid, and Universal Precautions certifications, as well as any other relevant training or continuing education.

Education

High School Diploma -

Smokey Hill High School
05-2001

Skills

  • Scheduling and calendar management
  • Leadership
  • Organizational
  • Multitasking
  • Strong communication
  • Detail-oriented
  • Adaptability
  • Deep understanding of surgical coordination and insurance processes
  • EMR systems: Onco, eCW, Corhio, & Meditech
  • Outlook
  • Webex
  • Concur
  • Insurance Payor Portals

Certification

  • BSL Certification
  • Future Manger Development Program 2024-Graduated

Timeline

Front Office Supervisor

HCA HealthOne-Gynecologic Oncology
02.2024 - Current

Medical Office Coordinator/Clinic Surgery Scheduler

HCA HealthOne-Gynecologic Oncology
07.2021 - Current

Medical Office Specialist

HCA HealthOne-Primary Care Practice
01.2020 - 07.2021

Own & Operate In-Home Daycare

Self Employed
01.2010 - 12.2019

High School Diploma -

Smokey Hill High School

Similar Profiles

CREATE PROFILE
Lindsey Fraker