Jasmine King
Customer Service Representative
Fayetteville,State
Summary
I've always wanted to own a business of my own so I began in the customer service field to gain knowledge on the needs and wants of different customers. I love making others smile from having a positive attitude in the workplace. I'm still learning and willing to gain more knowledge by working in a positive workplace that I don't have to worry about leaving.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Crew Member
McDonald's Restaurant
Fayetteville, NC
02.2021 - 05.2022
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Took orders, prepared meals and collected payments.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Worked front counter, drive-thru and other areas.
- Operated cash register to ring up final bill and process various forms of payment.
- Supported great dining and meal experiences for guests.
- Addressed guest needs, questions or concerns to create optimum experience onboard.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Offered upgrade items and showcased daily specials to promote restaurant products.
- Trained new team members on procedures, customer service and sales techniques.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Became familiar with products to answer questions and make suggestions.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Prepared products following restaurant, health and safety standards and procedures.
Manager in Training
Smithfield Chicken N Bar-b-que
Newton Grove, NC
06.2013 - 04.2020
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
- Assisted established management staff with operational oversight, business development and process improvement strategies.
- Introduced new methods, practices and systems to reduce turnaround time.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Pursued every opportunity to learn about [Type] business at all levels and improve team member support.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Described product to customers and accurately explained details and care of merchandise.
- Handled day-to-day customer or client questions via telephone or email.
- Organized projects and contests to increase sales and encourage exceptional customer service.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Gained knowledge of company policies, protocols and processes.
Customer Service Representative
Circle K Stores Inc.
Fayetteville, NC
08.2017 - 12.2017
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected and analyzed customer information to prepare product or service reports.
- Recommended products to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Implemented and developed customer service training processes.
- Responded proactively and positively to rapid change.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
Education
High School Diploma -
Sampson Early College High School
Clinton, NC 07.2009 - 05.2013
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
Clearwater, FL 03.2022 - Current
Skills
Hospitality service expertise
Table setting knowledge
Sales expertise
Telephone etiquette
Food running
Verbal and written communication
Food preparation and safety
Beverage preparation
Point of sale operation
Menu memorization
Stocking and replenishing
Ordering procedures
Cash Handling
Customer engagement
Point-of-sale transactions
Interactive communication skills
Cleaning and organization
Food portioning
Sandwich preparation
POS system use
Cash register operation
Food arrangement
Timeline
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
03.2022 - Current
Crew Member
McDonald's Restaurant
02.2021 - 05.2022
Customer Service Representative
Circle K Stores Inc.
08.2017 - 12.2017
Manager in Training
Smithfield Chicken N Bar-b-que
06.2013 - 04.2020
High School Diploma -
Sampson Early College High School
07.2009 - 05.2013