Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Jasmine King

Customer Service Representative
Fayetteville,State

Summary

I've always wanted to own a business of my own so I began in the customer service field to gain knowledge on the needs and wants of different customers. I love making others smile from having a positive attitude in the workplace. I'm still learning and willing to gain more knowledge by working in a positive workplace that I don't have to worry about leaving.

Overview

8
8
years of professional experience
4
4
years of post-secondary education

Work History

Crew Member

McDonald's Restaurant
Fayetteville, NC
02.2021 - 05.2022
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Assisted other team members to achieve goals.
  • Took orders, prepared meals and collected payments.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Worked front counter, drive-thru and other areas.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Supported great dining and meal experiences for guests.
  • Addressed guest needs, questions or concerns to create optimum experience onboard.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.
  • Offered upgrade items and showcased daily specials to promote restaurant products.
  • Trained new team members on procedures, customer service and sales techniques.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Became familiar with products to answer questions and make suggestions.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Prepared products following restaurant, health and safety standards and procedures.

Manager in Training

Smithfield Chicken N Bar-b-que
Newton Grove, NC
06.2013 - 04.2020
  • Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
  • Assisted established management staff with operational oversight, business development and process improvement strategies.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Enhanced supervisory and leadership abilities by working closely with supervisor.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Pursued every opportunity to learn about [Type] business at all levels and improve team member support.
  • Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Described product to customers and accurately explained details and care of merchandise.
  • Handled day-to-day customer or client questions via telephone or email.
  • Organized projects and contests to increase sales and encourage exceptional customer service.
  • Acted with integrity, honesty and knowledge to promote culture of company.
  • Gained knowledge of company policies, protocols and processes.

Customer Service Representative

Circle K Stores Inc.
Fayetteville, NC
08.2017 - 12.2017
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Collected and analyzed customer information to prepare product or service reports.
  • Recommended products to customers, thoroughly explaining details.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Implemented and developed customer service training processes.
  • Responded proactively and positively to rapid change.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.

Education

High School Diploma -

Sampson Early College High School
Clinton, NC
07.2009 - 05.2013

Associate of Science - Medical Billing And Coding

Ultimate Medical Academy - Clearwater
Clearwater, FL
03.2022 - Current

Skills

    Hospitality service expertise

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Timeline

Associate of Science - Medical Billing And Coding

Ultimate Medical Academy - Clearwater
03.2022 - Current

Crew Member

McDonald's Restaurant
02.2021 - 05.2022

Customer Service Representative

Circle K Stores Inc.
08.2017 - 12.2017

Manager in Training

Smithfield Chicken N Bar-b-que
06.2013 - 04.2020

High School Diploma -

Sampson Early College High School
07.2009 - 05.2013

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Jasmine KingCustomer Service Representative