Summary
Overview
Work History
Education
Skills
Websites
Phone - Number
Timeline
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Dennis Reid

Raleigh,NC

Summary

Business Sales Consultant with over 8 years of experience in driving sales growth through strategic market analysis and building robust client relationships. Proven track record of exceeding sales targets while enhancing customer satisfaction, supported by expertise in CRM and negotiation. Skilled in identifying cost-saving opportunities that lead to operational improvements and increased profitability. Aiming to leverage analytical skills and business acumen to further organizational success.

Overview

8
8
years of professional experience

Work History

Business Sales Consultant

CivicPlus
Durham, NC
04.2024 - 12.2024
  • Utilized CRM software to track progress towards established goals accurately while maintaining up-to-date records of all client interactions
  • Delivered post-sale support by addressing issues promptly and ensuring client satisfaction, nurturing long-term business relationships
  • Built long-lasting relationships with clients by providing exceptional customer service and understanding their unique business requirements.
  • Developed targeted sales presentations that effectively communicated product features, benefits, and value propositions, resulting in successful negotiations and closed deals
  • Streamlined internal processes for improved efficiency in lead generation, prospecting, and proposal development initiatives
  • Exceeded quarterly sales quotas by 100% consistently through diligent prospecting efforts and effective time management skills
  • Identified new business opportunities through market research and networking activities, leading to a significant expansion of the client base
  • Provided valuable insights into industry developments by attending conferences, workshops, and trade shows, staying current on market trends
  • Attained expert knowledge of product offerings through regular training sessions and self-directed learning, enabling persuasive communication with potential customers

Senior Analyst Project Manager

Aetna
Raleigh, NC
04.2023 - 01.2024
  • Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness
  • Support Plan implementation process while collaborating with fulfillment of all RFP contractual requirements and noncontractual elements
  • Developing and delivering quarterly and annual reporting to clients on their drug trend, financial performance, and client cost-saving opportunities
  • Executed client renewals by building relationships with key client stakeholders, growing market reporting, asking effective probing questions that lead to innovative pharmacy benefit plan designs benefiting both client and CVS health
  • Increased overall profitability by identifying inefficiencies within existing systems and implementing necessary changes
  • Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies
  • Delivered accurate financial forecasts by conducting thorough data analysis and research on market trends
  • Monitored workstreams by continuously analyzing and reviewing processes to measure performance, find issues, and identify opportunities for improvement
  • Implemented cost reduction initiatives, achieving significant savings without compromising quality or service delivery

Account Executive

Total Quality Logistics
Greensboro, NC
01.2022 - 01.2023
  • Conducted market research to identify selling possibilities and evaluate customer needs by 60%.
  • Maintained accurate records of all sales activities using CRM software systems.
  • Produced sales documents, finalized deals and filed records.
  • Collaborated with cross-functional teams such as finance, operations, legal, and marketing to identify new opportunities for growth.
  • Developed and implemented a comprehensive sales plan to increase revenue in assigned territory by 75%.

Customer Service Representative

United Healthcare Group
Greensboro, NC
08.2016 - 10.2021
  • Sustained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving needs by 85%
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
  • Streamlined call center processes for improved efficiency and reduced wait times
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers' experiences
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs

Education

CERTIFIED SCRUM MASTER -

Scrum Master Institute
01.2024

GOOGLE PROJECT MANAGEMENT CERTIFICATE -

Coursera
10.2022

BACHELOR OF SCIENCE - BUSINESS MANAGEMENT

North Carolina A&T State University
12.2021

PROJECT MANAGEMENT PROFESSIONAL -

Project Management Institute
10.2020

ASSOCIATE OF SCIENCE - ACCOUNTING

ASA College
02.2016

Skills

  • Market strategy
  • Analytics
  • Product management
  • Program development
  • Consultative services
  • Budgeting
  • Financial forecasting
  • Ad hoc requests
  • Cross-divisional collaboration
  • Data analysis
  • Business acumen
  • CRM
  • Sales
  • Customer service
  • Negotiation
  • Time management
  • Market research
  • Networking

Phone - Number

347-683-8328

Timeline

Business Sales Consultant

CivicPlus
04.2024 - 12.2024

Senior Analyst Project Manager

Aetna
04.2023 - 01.2024

Account Executive

Total Quality Logistics
01.2022 - 01.2023

Customer Service Representative

United Healthcare Group
08.2016 - 10.2021

CERTIFIED SCRUM MASTER -

Scrum Master Institute

GOOGLE PROJECT MANAGEMENT CERTIFICATE -

Coursera

PROJECT MANAGEMENT PROFESSIONAL -

Project Management Institute

ASSOCIATE OF SCIENCE - ACCOUNTING

ASA College

BACHELOR OF SCIENCE - BUSINESS MANAGEMENT

North Carolina A&T State University

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